Senior Manager, Innovation & Customer Experience Practice, Insights, China

Working Relationships

• Internal – Research senior to mid management, research executive, supervisor or other departments relevant managers and staff
• External – Contact person with key accounts and regular projects coordinator

• Independently provide research professionalism and client service on AUTO research projects. Maintain and develop clients and business to achieve assigned target
• Collect brief from client independently
• Write professional and winning research proposals
• Provide advanced statistical analysis (for Quantitative Research only)
• Write professional and value-added summary and recommendations
• Deliver presentation of findings to client in English
• Provide guidance and instruction to Project Manager and Research Executive
• Chair projects for most of branded solutions independently
• Demonstrate efficient and effective project management to ensure timely delivery at high quality standard
• Control and save FLD costs
• Advise on improvement of Operations productivity
• Identify new potential clients and business opportunities
• Build long-term winning relationship with clients
• Maintain expected profit margin
• Build and maintain a strong and happy research team by effective people management
• Provide coaching and training to all researchers if necessary

• Bachelor’s degree or master’s degree from top university
• At least 8 years’ experience in AUTO market research or related function in either agency side or client side
• Excellent English and Mandarin skills both in written and oral
• Excellent in MS-Office, including Word, Excel and PowerPoint
• Excellent presentation skills
• Sound knowledge and solid hands-on experience of diverse market research technology and be able to apply to marketing / business strategy recommendation
• Be able to think logically and insightfully
• Advanced analytical skills and be able to make value-added recommendations
• Strong business development skills and account management skills
• Strong people management skills and flexible in leadership types
• A team player and be willing to work hard under high pressure and challenges

#LI-DNP and #LI-DNI

Location

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At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver. 

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We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes. 

Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 30,000 people help the world’s leading organisations succeed and grow.