Customer Success Manager

Kegmil is revolutionizing the way mission-critical assets are repaired and maintained – by transforming complex systems of people and processes into streamlined, intelligent operations. Our mission is to empower millions of deskless field service professionals across Asia’s asset-centric industries with superior technology to elevate service excellence, operational insight, and profitable growth. Our cloud-based, mobile-first, and AI-powered platform automates and optimizes every aspect of field service from job scheduling and dispatch to execution and reporting. Kegmil is trusted by leading organizations across mission-critical sectors – including elevator, fire protection, data center, medical equipment, and aerospace – to build the next-generation digital backbone that unifies FSM, modular ERP, and AI-powered workflows into one seamless platform for simpler, smarter, field service. We are a curious and collaborative team that finds purpose in solving real-world, high-stakes problems for our customers. We learn and grow together in a supportive and inclusive culture – where every voice matters, ownership is expected, and customer success is everyone’s priority.

• →Develop and maintain trusted relationships with assigned customers, from onboarding through adoption, value realization, renewal, and expansion as their success partner
• →Understand customers’ business goals, operations, and challenges, aligning Kegmil’s platform to deliver measurable value and help users achieve their desired outcomes
• →Demonstrate solid knowledge of Kegmil’s product and features
• →Act as the voice of the customer, gathering feedback, identifying product gaps, and collaborating with cross-functional teams (product, engineering, support, sales) to drive continuous improvement and innovation
• →Monitor customer health, remove adoption blockers, mitigate churn risk, and manage escalations – addressing challenges with urgency, empathy, and creativity Lead business reviews and strategic conversations with customers, presenting data-driven insights, adoption metrics, and value realization plans
• →Leverage data and analytics to identify opportunities for increased engagement, expansion, and advocacy – turning happy customers into long-term evangelists
• →Contribute to the development of Customer Success playbooks, processes, and tools to scale excellence as part of Kegmil’s RevOps strategy

• 3+ years’ experience in Customer Success or Account Management in SaaS or enterprise software – you know how to build trust, drive adoption, and deliver measurable value
• Customer-first mindset – you care deeply about understanding customer needs and challenges, and you champion their success as a trusted advisor
• Strong relationship-building and communication skills – people trust you because you connect confidently with stakeholders at all levels through clear, empathetic, and thoughtful communication
• Collaborative and proactive – you thrive working across teams (product, engineering, sales, support) and take ownership to ensure customers achieve their desired outcomes
• Problem-solver with a bias for action – you’re resourceful, creative, and stay calm under pressure to resolve issues quickly and effectively
• Growth mindset – you’re curious, eager to learn, and excited to continuously improve your knowledge of Kegmil’s platform, customer needs, and industry best practices