Student Support Specialist II

Job Summary

Coordinates and supports the delivery of comprehensive academic support services, including tutoring, instructional technology assistance, and student success workshops, to promote student learning, persistence, and completion. Travel is required.

Job Duties:

• Assist the coordinator of The Learning Space in addressing Title III grant objectives and delivering academic support services that promote student persistence, retention, and completion.
• Deliver and coordinate comprehensive academic support services that promote persistence, retention, and completion.
• Coordinate in-person and virtual tutoring programs to ensure equitable student access to academic assistance.
• Recruit, train, schedule, and supervise tutors.
• Create and maintain academic support resources for tutors and subject-specific instructional resources.
• Monitor tutoring utilization, participation, and student success outcomes using data-informed practices.
• Support learning lab operations, including coordination with Information Technology staff on software, hardware, and technology resources needed by students.
• Train staff on student account setup, access, authentication processes, and basic technology troubleshooting.
• Provide Blackboard support for faculty and students.
• Develop and facilitate student success workshops, including learning strategies, and academic preparedness; assist with student orientation and related programs.
• Collect, maintain, and analyze tutoring and academic support data for assessment, reporting, and continuous improvement efforts.
• Collaborate with faculty and the retention specialist to provide timely academic interventions and referrals.
• Demonstrate excellent interpersonal, oral, and written skills.
• Demonstrate ability to work with limited direction.

Minimum Qualifications:

• Bachelor’s degree in related area and two years of related experience.

To Apply: Please visit our website to make application online:
https://careers.kctcs.edu/madisonville
Application Deadline: November 24, 2026

Applicants will be notified if selected for an interview. Search may be extended if additional candidates are needed.

Application Process:
Applicants must complete and submit:
• Online application – https://careers.kctcs.edu/madisonville
• Cover letter
• Resume/CV, Copy of all college transcripts. Official transcripts needed within 30 days of hire.
• Kentucky State Law requires state and national pre-employment background checks as a condition of employment.
 

Employee Rights - Employee Polygraph Protection Act

Equal Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.