Team Manager Retail

Belgium·Charleroimid

Other

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Quick Summary

Key Responsibilities

Take charge of the daily management of a team of around 13 managers. Organize and conduct individual meetings and regular follow-ups. Clarify expectations, track objectives,

Technical Tools

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Keystone Solutions is seeking a Team Manager for a consultancy mission at a client site within the Retail sector. This role involves managing a team of approximately 13 operational managers, ensuring high-quality service and client satisfaction. As a consultant, you will work closely with the existing Team Manager to support daily operations and maintain individual follow-up with team members.

Responsibilities

~1 min read

→Take charge of the daily management of a team of around 13 managers.
→Organize and conduct individual meetings and regular follow-ups.
→Clarify expectations, track objectives, and provide concrete and constructive feedback.
→Support team members in their daily operations, development, and any challenges they may face.
→Maintain a clear, motivating, and empowering work environment that prioritizes well-being.
→Monitor team activity, focusing on priorities, workload, deadlines, and potential bottlenecks.
→Facilitate team meetings and ensure effective information flow.
→Encourage collaboration, mutual support, and sharing of best practices.
→Work closely with the existing Team Manager, especially on technical issues related to life insurance.
→Provide regular and structured reporting to the Front Office Manager regarding team status, ongoing actions, and any risks or needs for arbitration.

Proven experience in direct management of an operational team.
Strong understanding of people management fundamentals: support, feedback, motivation, objective tracking, and individual situation management.
Ability to quickly integrate into a new environment and take on responsibilities.
Presence on the ground and appreciation for regular contact with team members.
Combination of listening, empathy, and assertiveness.
Organized, structured, and rigorous in action follow-up.
Preference for pragmatic and directly applicable solutions.
Comfortable collaborating in pairs and seeking expertise when necessary.
Fluent communication in French.
Experience in insurance, financial services, or an operational environment is an asset.
Knowledge of life insurance is appreciated but not essential.
Good understanding of Dutch is also a plus.