Assistant General Manager - KidStrong Monroe

Wa-Monroe-mid

Restaurant General ManagerFood Service

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Restaurant General ManagerFood Service

Benefits:

Bonus based on performance
Company parties
Employee discounts
Free food & snacks
Free uniforms
Opportunity for advancement
Paid time off
Training & development

Job Title: KidStrong Assistant General Manager

Center: Monroe

Reports To:

POSITION OVERVIEW

The Assistant General Manager (AGM) is a key leader responsible for supporting the General Manager in driving business growth, managing daily operations, developing team members, and delivering an exceptional member experience.

This is a people-focused position requiring strong leadership, accountability, business awareness, and initiative. The AGM acts to confidently oversee center operations in the General Manager's absence.

The ideal candidate is a proactive, results-driven leader who is passionate about developing people, achieving business goals, and building meaningful community relationships.

KEY RESPONSIBILITIES

CENTER OPERATIONS & BUSINESS PERFORMANCE

Support the General Manager in achieving membership, revenue, retention, and operational goals.
Monitor key performance indicators (KPIs) and identify opportunities for improvement.
Oversee daily operations, staff scheduling, center maintenance, and administrative responsibilities.
Ensure compliance with KidStrong policies, safety standards, and brand expectations.
Serve as Leader on Duty in the General Manager's absence, making operational decisions and supporting staff.

SALES & MEMBERSHIP GROWTH

Drive membership sales, lead conversions, and revenue-generating opportunities.
Oversee lead management, follow-ups, trial bookings, and CRM accuracy.
Support team members in meeting sales expectations and improving conversion rates.
Promote and sell additional programs, including camps, birthday parties, and Parents Night Out.
Identify opportunities to increase brand awareness through local outreach and community partnerships.

TEAM LEADERSHIP & DEVELOPMENT

Lead by example and foster a positive, accountable, and high-performing team culture.
Assist with hiring, onboarding, training, and evaluating team members.
Provide ongoing coaching, feedback, and performance support.
Ensure staff complete required training and consistently meet KidStrong standards.
Communicate expectations clearly and address day-to-day staff challenges professionally.

MEMBER EXPERIENCE & RETENTION

Build strong relationships with families and ensure exceptional customer service.
Proactively address member concerns, attendance challenges, and cancellation requests.
Implement retention strategies to improve member satisfaction and reduce attrition.
Ensure consistent communication and adherence to membership policies.

PROGRAM QUALITY & COACHING

Coach approximately 5–10 hours per week based on business needs.
Maintain KidStrong Coach Certification and curriculum knowledge.
Observe and support coaches to ensure high-quality classes and student safety.
Assist with class coverage when necessary.

SKILLS & QUALIFICATIONS

Previous management, supervisory, or team leadership experience strongly preferred.
Sales, customer service, or business operations experience preferred.
Strong organizational, communication, and problem-solving skills.
Ability to motivate teams, provide feedback, and hold others accountable.
Results-driven mindset with an understanding of sales goals and business performance.
Proficiency with Google Workspace and CRM systems.
Experience with Glofox, Podium, or Slack is a plus.
Passion for working with children and supporting their development.
CPR certification and KidStrong Coach Certification required.
Ability to work in a physically active environment and lift up to 25 pounds.

LEADERSHIP EXPECTATIONS

The AGM is expected to demonstrate:

Ownership & Accountability: Takes initiative, follows through, and takes responsibility for results.
Business Mindset: Understands how daily decisions impact growth, retention, and profitability.
Team Leadership: Develops, motivates, and supports team members while maintaining high standards.
Problem-Solving: Makes confident decisions and proactively identifies solutions.
Communication: Communicates professionally with families, staff, and leadership.
Adaptability: Responds effectively to changing priorities and operational needs.
Growth Mindset: Welcomes feedback and continuously seeks improvement.

SCHEDULE & WORK ENVIRONMENT

Typical schedule requires open availability Monday- Sunday.
Flexibility is required based on business and staffing needs.
Approximately 5–10 coaching hours per week.
The AGM serves as Manager on Duty when the General Manager is unavailable.

OUR IDEAL CANDIDATE

We are looking for someone who thinks like a manager, leads with confidence, and takes ownership of the center's success. The right candidate doesn't just complete tasks—they identify opportunities, develop people, solve problems, and drive results.