Customer Service Floater

• →Provides a positive first impression of Kitsap Mental Health Services to clients and visitors by extending a cordial welcome and assisting with needs.
• →Maintains and schedules appointments following agency scheduling policies.
• →Performs patient registration tasks to facilitate customer service. (e.g. schedules patient appointments, takes phone calls, register and update demographics for client accounts).
• →Ensure positive agency communication by answering telephone calls in a prompt, professional and courteous manner.  Return messages left on voicemail system.
• →Screens calls, takes messages, and provides information. Answers questions regarding client appointments.
• →Update client’s billing information. Process payments and co-payments.
• →Maintain and manage clients records
• →Keeps the lobby entrance tidy (e.g. picks up trash). Alerts housekeeping or maintenance of more extensive needs.
• →Provides direction and wayfinding assistance to clients and visitors
• →In addition to the above, any other responsibilities appropriate to the position and not specifically listed in the job description.

Minimum Qualifications: 

EXPERIENCE: Experienced (minimum two years of job-related experience) 

Preferred Qualifications: 

EDUCATION: High School Diploma or GED 

EXPERIENCE: Coursework in medical/psychiatric terminology. 

Experience using an Electronic Medical Record (EMR). 

Our recruitment processes are designed to prevent discrimination against our people regardless of gender identity or orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any aspect which makes someone unique.