Knowbe429d ago

Customer Success Manager (Enterprise) (Fluent in Japanese) (Position located in Tokyo, Japan)

Japan·Tokyomid

Customer Success ManagerCustomer SuccessCustomer

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Quick Summary

Key Responsibilities

Forge relationships with new and existing customers, including management and executive stakeholders, and understand their objectives From a consultative approach,

Technical Tools

Customer Success ManagerCustomer SuccessCustomer

KnowBe4 is the global leader in Human Risk Management, trusted by over 70,000 organizations worldwide to secure their employees and AI agents for over 15 years. We're pioneering a new era of security. AI-powered since 2016. And market-leading since day one.

Our HRM+ combines continuous risk intelligence, advanced technical defenses, and personalized training to help organizations build strong security cultures. We help organizations understand, measure, and reduce human risk across their entire workforce, defending against, deepfakes, and emerging AI-powered threats.

We believe that protecting organizations from cyberthreats and creating a positive environmental impact go hand in hand. True resilience is collective, it requires us to protect our people, our data, and our planet.

Responsibilities

~1 min read

→Associate’s Degree or equivalent work experience and education preferred
→Experience managing accounts with complex IT systems
→Experience managing accounts with 1000+ employees
→Experience in communicating with high level executives in enterprise level accounts and maintaining presence and composure
→Familiarity with standard concepts, practices and procedures within the IT Security Field
→Experience with Salesforce or other CRM
→Experience with Microsoft Excel and Word
→Experience with Gmail and Google Docs
→Experience with web Browsers (Chrome, Internet Explorer, etc.)
→IT experience/exposure is a plus
→Prior experience as a Customer Success Manager
→SACP Certification
→Excellent verbal and written communications
→Superior Customer Service skills
→Excellent time management and organization skills
→Ability to build a rapport through phone calls,email and video conferencing
→Strong collaborative and teamwork skills
→Strong negotiation skills
→Must be able to work with minimal supervision

What We Offer

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We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

No recruitment agencies, please.