Kotak Mahindra Bank Ltd
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Operations Team Member-WBG OPERATIONS (OPS)-Customer Service Desk

IndiaIndiaOn-sitemid
OtherTeam Member
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Quick Summary

Overview

We are seeking a proactive and detail-oriented professional to join our WBG Operations team at the Customer Service Desk. The ideal candidate will have hands-on experience in banking operations,

Technical Tools
OtherTeam Member
We are seeking a proactive and detail-oriented professional to join our WBG Operations team at the Customer Service Desk. The ideal candidate will have hands-on experience in banking operations, particularly in RTGS/NEFT transactions, fund transfers, and tax payments. This role requires strong communication skills, a customer-centric approach, and proficiency in Excel to support daily operational tasks and client servicing. Handle and process RTGS, NEFT, fund transfers, and tax payments efficiently at the branch, mid-office, or front office level. Provide prompt and accurate support to customers and internal teams regarding transaction status, payment issues, and operational queries. Ensure compliance with internal policies and regulatory guidelines during transaction processing. Maintain and update transaction records and reports using Excel and internal banking systems. Collaborate with other departments to resolve discrepancies or escalations related to customer transactions. Monitor transaction queues and ensure timely execution of all payment instructions. Assist in audits and internal reviews by providing necessary documentation and reports. Continuously identify areas for process improvement and contribute to enhancing service delivery.

Location & Eligibility

Where is the job
India
On-site within the country
Who can apply
IN

Listing Details

Posted
May 14, 2026
First seen
May 14, 2026
Last seen
May 14, 2026

Posting Health

Days active
0
Repost count
1
Trust Level
44%
Scored at
May 14, 2026

Signal breakdown

freshnesssource trustcontent trustemployer trust
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Kotak Mahindra Bank LtdOperations Team Member-WBG OPERATIONS (OPS)-Customer Service Desk