Kraken1231mo ago

Operations Director - Organizational Design (m/f/d)

Berlin · BerlinFull-timeexecutive

OperationsOperations Director

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Overview

Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We’re a technology company focused on creating a smart,

Technical Tools

OperationsOperations Director

Help us use technology to make a big green dent in the universe!

Kraken powers some of the most innovative global developments in energy.

We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.

It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.

Kraken Customer

What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.

Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.

At Kraken, we're powering the most innovative energy and utility businesses globally. Our technology enables smarter grids, optimised generation and exceptional customer experience.

But technology alone does not transform a business.

Clients choose Kraken to improve customer experience, reduce cost to serve and increase their ability to innovate and grow. To achieve this, they must evolve how they are structured, how they make decisions, how product and operations align, and how data flows through the organisatio.

Kraken’s unified technology and data platform enable transformation. The Operating Model Practice ensures clients are structurally built to win with it.

As Kraken expands across energy, water, telco and beyond, we need a clear, global standard for how modern, interconnected utilities should run.

About the Role

As Kraken’s Global Practice Lead for Operating Model, you will build and lead a global delivery practice that owns and evolves Kraken’s enterprise Operating Model blueprint.

You are the ultimate subject matter expert on how high-performing, product-led, data-enabled businesses operate at scale.

This role has global responsibility across APAC, Europe and North America and directly manages all Senior Client Delivery Leads for Operating Model.

Develop & lead Kraken’s strategy for client Operating Model transformation, focused on aligning operations, product, technology and data to drive enterprise performance

Define the design principles and blueprint for Kraken’s Operating Model across structure, governance, accountability, decision-making and performance management

Create proven, repeatable models for reducing cost to serve, improving productivity, increasing decision velocity and strengthening cross-functional alignment — generating potential IP and future revenue opportunities for Kraken.

Create concrete workstream activities, milestones and deliverables for the Operating Model workstream, embedded alongside every Kraken migration

Hire and build out a team of experts that deliver the Operating Model blueprint to clients while continuously improving the model and reducing time to transformation

Inspire nd influence senior executives at Kraken clients around structural and organisational change

Inspire and mobilise teams across Kraken, particularly within Human Design, Tech Delivery, Client Success and Product

Identify recurring structural and operating challenges across transformations and mobilise solutions to solve them at scale

Act as the senior Operating Model expert in Sales presentations and guide enterprise transformation conversations

Act as the go-to expert for Transformation Directors when they need Operating Model practice expertise

Build and manage consistent, global training content for CDLs within Operating

Collaborate with Kraken’s Product and Engineering teams to ensure organisational design and operating structures fully leverage Kraken’s technology

Embody the Kraken culture and ways of working.

Deep experience leading and operating within highly cross-functional organisations — aligning operations, product, technology and data around shared outcomes.

Hands-on leadership in fast-paced, high-growth or high-change environments where clarity, speed and resilience are critical.

A strong point of view on how high-performing businesses operate — including decision-making, performance management, governance and cross-functional alignment.

Experience embedding new operating behaviours and building leadership capability, not just redesigning structures

The crediblity to advise at C-suite level while also rolling up your sleeves and guiding teams through practical implementation

The ability to codify experience into scalable frameworks, training and practical playbooks

Experience in utilities, energy or similarly complex, regulated sectors