Private Rental Assistance Worker

Australia·CheltenhamPermanent - Enterprise Agreement Rolemid

Other

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Quick Summary

Key Responsibilities

• Regularly undertaking detailed assessment of eligibility and supports/services required. • Accurate and concise recording of renter communications and assessments undertaken.

Technical Tools

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What We Offer

~2 min read

Launch Housing is an independent Melbourne based community organisation passionately committed to ending homelessness. From providing high quality housing and an innovative range of support, education and employment services, we bring solutions to homelessness under one roof for thousands at risk of, or experiencing the crisis and trauma of homelessness. With over 400 staff working across 16 locations in metropolitan Melbourne, we combine direct action with advocacy, research and innovation to drive widespread change.

Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and provide high-quality training & supervision, wellbeing days, access to an Employee Assistance Program and much much more to ensure your career with us is fulfilling.

Don’t just walk past homelessness. Join the solution.

Our permanent and fixed-term employee benefits include:

• Contributing to useful and rewarding work and giving something back to the community

• Wellbeing days, ceremonial leave, carers leave and study leave

• Flexible working arrangements

• Purchased leave

• 17.5% leave loading

• 8 weeks’ gender neutral paid parental leave after 12 months of service for both the primary and secondary carer

• Training and career growth opportunities across Launch Housing

• A portion of your income can be tax-free by salary packaging your personal expenses

• Additional tax-free salary packaging on dining and accommodation expenses

• Positive, supportive and progressive work environment

About the Role

~1 min read

• Regularly undertaking detailed assessment of eligibility and supports/services required.
• Accurate and concise recording of renter communications and assessments undertaken.
• Developing Housing plan with renters.
• Provision of supports / services to persons experiencing or at risk of homelessness.
• Regular distribution of private rental brokerage in line with Launch Housing and DFFH guidelines.
• Provision of advocacy for renters as required.
• Delivering group information sessions to renters and referral agencies as required.

• Tertiary qualifications in a relevant discipline highly desired.
• Experience in the Real Estate sector, or understanding of housing and homelessness policy, context and systems highly desirable.
• Working knowledge of the Residential Tenancies Act, VCAT, Homelessness Service System and Launch Housing policies.
• Understanding of trauma-informed practice and both the individual and structural causes which lead to addiction and dependence.
• High degree of initiative and analytical skills, including well-developed organisational and time-management skills.
• Demonstrated capacity to undertake detailed assessments.
• Understanding of, or a demonstrated commitment to upholding, Child Safe Standards in the workplace.
• Strong communication and interpersonal skills, with the ability to engage effectively with people from diverse backgrounds.
Demonstrated commitment to the values of Launch Housing and our mission to end homelessness.

Applications close 27 October 2026.

For more information please contact careers@launchhousing.org.au