URGENT: Sales and Customer Support Specialist

Company Overview:

A fast-growing Canadian company operating in Pakistan, specializing in Logistic, and truck business. 

Job Overview:

As a Sales and Customer Support Specialist, you will be responsible for handling customer inquiries, resolving issues, and promoting sales for our clients. You will play a crucial role in maintaining and building strong relationships with our customers, ensuring their satisfaction and loyalty.

Key Responsibilities:

- Respond to customer inquiries and resolve issues in a timely and professional manner through various channels such as phone, email, and chat.

- Identify potential sales opportunities and promote products or services to customers.

- Maintain a deep understanding of our clients' products and services to effectively address customer inquiries and promote sales.

- Collaborate with the sales team to drive and achieve sales targets (not essential)

- Build and maintain strong relationships with customers to ensure their satisfaction and loyalty.

- Provide accurate and timely updates to customers regarding their inquiries, orders, and any other relevant information.

- Keep detailed records of customer interactions, inquiries, and sales activities.

- Continuously improve and update knowledge on products, services, and industry trends to better serve customers.

Qualifications:

- Bachelor's degree in Business Administration, Marketing or related field.

- Experience: 2+ in sales and customer support service

-Proven experience in sales and customer support, preferably in a call center or BPO environment.

- Excellent communication and interpersonal skills.

- Strong problem-solving and decision-making abilities.

- Ability to multitask and manage time effectively.

- Proficiency in MS Office and CRM software.

- Fluent in English, both written and verbal.

If you are passionate about providing exceptional customer support and driving sales, we would love to have you on our team. Apply now and be a part of our growing company!