General Manager - PCT

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  Oversee daily restaurant operations to ensure efficient service, food quality, and adherence to brand standards

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  Deliver exceptional guest experiences by maintaining high hospitality and service standards

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  Monitor restaurant cleanliness, safety, and compliance with all health and food safety regulations

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  Ensure accurate execution of menu items, prep standards, and speed of service targets

• Recruit, hire, train, and develop a high-performing management and hourly team

• Lead by example and foster a positive, accountable, and performance-driven culture

• Provide coaching, feedback, and ongoing development to management and team members

• Manage labor scheduling to balance service levels with labor cost targets

• Drive employee engagement, retention, and internal promotions

• Own restaurant P&L performance including sales growth, labor management, food cost, and controllable expenses

• Analyze key performance metrics such as sales, guest counts, labor %, food cost, and profitability

• Implement strategies to improve margins, increase average check, and drive operational efficiencies

• Manage inventory, ordering, and waste reduction initiatives

• Drive restaurant sales through local marketing, community engagement, and in-store promotions

• Build relationships with local businesses, schools, and organizations to increase brand visibility

• Execute marketing initiatives and promotional programs that support brand growth

• Ensure compliance with all company policies, food safety regulations, and operational procedures

• Maintain accurate records related to inventory, labor, scheduling, and financial reporting

• Protect company assets and ensure proper cash handling procedures

• 3–5+ years of restaurant management experience, preferably in fast casual or quick service concepts

• Proven track record of managing high-volume restaurant operations

• Strong leadership, coaching, and team-building skills

• Experience managing P&L performance, labor budgets, and food costs

• Excellent communication and problem-solving abilities

• Ability to work flexible hours including nights, weekends, and holidays

• ServSafe certification or ability to obtain

Experience with fast casual or QSR brands such as Chipotle Mexican Grill, Panera Bread, Five Guys, Jersey Mike's Subs, or CAVA is strongly preferred.

• Sales growth and guest traffic

• Labor and food cost performance

• Guest satisfaction and online review scores

• Team retention and internal promotions

• Operational and food safety audit scores