MAAT Technician

MAAT Technician - Job Overview

Schedule: Variable | Days and Hours May Vary Based On Operational Needs

As a Pharmacy Technician - Medication Adherence & Access, you will help patients obtain the medications they need to stay healthy and engaged in care. You will build meaningful connections among Legacy clients, providers, pharmacies, and medication assistance programs, helping remove barriers and create a smoother experience for every patient.

Your compassion, attention to detail, and follow-through will make a meaningful difference in community healthcare. From processing medication renewal requests and supporting prior authorizations to helping patients access assistance programs and reconnecting those at risk of falling out of care, your work will directly support continuity of care and patient well-being.

• Help patients maintain access to essential medications and prescription refills.
• Support timely communication among clients, providers, pharmacies, and the Legacy pharmacy team.
• Contribute to medication adherence and help patients remain connected to care.
• Assist patients in identifying medication assistance programs when cost or access is a barrier.
• Join a collaborative, mission-driven team where your work has a direct impact on patient well-being.
• Build meaningful experience in medication access, prior authorization, pharmacy operations, and care coordination.

If you bring a passion for patient support and enjoy building positive relationships across a healthcare team, you will find an opportunity here to make a difference every day while growing your skills in a purpose-centered environment.

• →Serve as liaison between Legacy clients and the provider/pharmacy to minimize the time between medication needs and fulfillment.
• →Monitor all incoming requests for prescription renewals, including electronic renewal requests, pharmacy requests, and patient requests, and respond according to protocol within 48 hours of receipt.
• →Identify requests that fall outside prescription renewal guidelines and seek assistance from pharmacists and providers when appropriate.
• →Demonstrate the ability to understand the provider’s plan for appropriate patient follow-up.
• →Identify patients via report and take appropriate action to ensure their continued accessibility to prescriptions.
• →Schedule appointments, provide refills, communicate with providers, and obtain lab orders when necessary.
• →Provide the last reminder to patients whose medications will soon return to stock.
• →Document medication non-adherence in the EMR via “Phone Notes” for patients with frequent incidences of return to stock for chronic medications.
• →Monitor and respond to incoming requests for prior authorization.
• →Document the prior authorization process according to procedure and update status as appropriate.
• →Stay abreast of available Pharma’s Patient Assistant Program (PAP), which provides medication access to those who have no other means to pay.
• →Monitor and respond to providers’ referrals for PAP assistance within 24 hours.
• →Identify appropriate PAP programs applicable to each patient’s needs.
• →Maintain accurate and updated documentation for all related work in Legacy’s EMR and Legacy Pharmacy system.
• →Perform other duties as assigned.

• Partner thoughtfully with patients and care team members to overcome medication access challenges.
• Help create a dependable, coordinated experience that supports continuity of care.
• Bring empathy, responsiveness, and accuracy to each medication-related request.

• High School Diploma or equivalent required
• Certification as a Pharmacy Technician, or LVN
• Must maintain BLS /CPR

• Minimal 5 years’ experience as a certified pharmacy technician, or LVN

• Demonstrates written and verbal communication skills, courteous and clear
• Demonstrates excellent customer service skills
• Understanding of medication prescriptive process
• Computer software knowledge
• Develops, understands, and demonstrates proficiency in navigating electronic medical records.

• Spanish speaking preferred

Approachable & Collaborative — Leads with humility, values diverse perspectives, and builds trust through teamwork.

Driven & Committed — Takes initiative and goes the extra mile to improve patient outcomes and drive continuous improvement.

Thoughtful Communicators — Pairs clinical/technical skill with emotional intelligence, navigating complex situations with empathy and professionalism.