Senior Tech Service & Support Manager (IT Manager)

Are you a people-first technology leader ready to build world-class digital capabilities and shape the future of Delivery & Onsite Technology at one of the world’s most iconic brands?

Lead the growth of a skilled technology competency team at LMV (LEGO Manufacturing Vietnam) — coaching talent, driving capability development, and ensuring the right expertise is in place to deliver outstanding digital and onsite technology outcomes.

• →Lead and develop the Delivery & Onsite Technology competency team through coaching, mentoring, and targeted professional development initiatives.
• →Support staffing and allocation decisions to ensure the right competencies are assigned to Service Products based on business priorities and operational demands.
• →Drive capability development by defining, promoting, and coaching professional standards, methodologies, and best practices within the team.
• →Partner with Service Owners, Product Managers, Stream Leads, and key stakeholders to ensure alignment between business needs and competency development priorities.
• →Support recruitment, onboarding, talent growth, succession planning, and the ongoing development of employees.
• →Build and sustain knowledge-sharing structures, communities of practice, and learning initiatives across teams.
• →Contribute to operational and strategic initiatives by helping solve complex challenges and enabling continuous improvement across Delivery & Onsite Technology.
• →Promote Agile ways of working, outcome-driven mindsets, and continuous improvement practices.
• →Foster a high-performing, collaborative, and inclusive culture aligned with company leadership behaviours and One LEGO team values.
• →Act as a role model for leadership, collaboration, and professional standards within the organization.

The IT Tech Service & Support Senior Manager plays a pivotal role in strengthening the Delivery & Onsite Technology organization at LMV by developing people capabilities, enabling strong collaboration, and supporting business delivery through effective leadership. This role combines people leadership with technical and operational understanding, ensuring employees are supported in their growth while Service Product teams receive the right competencies to successfully deliver business outcomes.

This role contributes directly to building a motivated, skilled, and future-ready Digital Technology organization at LMV — one that is equipped to meet the evolving demands of a world-class manufacturing environment.

“The most rewarding part of this role is helping people grow while building strong teams that make a real impact on the business.”

• A Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field is preferred.
• Proven experience leading or mentoring technical teams within Agile and product-oriented environments.
• Strong people leadership capabilities, including coaching, feedback, employee development, and talent growth.
• Experience with staffing, competency planning, onboarding, recruitment processes, and team capability development.
• Ability to collaborate effectively with cross-functional stakeholders, product teams, and senior leadership.
• Strong communication and interpersonal skills, with the ability to influence and build trust across different organizational levels.
• Experience promoting and implementing professional standards, methodologies, and continuous improvement initiatives.
• Solid understanding of Agile methodologies and modern digital delivery practices.
• Ability to balance operational priorities with long-term people and competency development goals.
• Strong collaborative mindset with a commitment to fostering inclusive, high-performing teams.
• Ability to navigate ambiguity, prioritize effectively, and support organizational transformation initiatives.
• Advanced oral and written English proficiency (Level 13 / C1).

• Experience working within manufacturing, factory, or onsite technology environments.
• Experience supporting global or regional teams across multiple locations and time zones.
• Knowledge of IT Service Management (ITSM) processes and tools such as ServiceNow or Jira.
• Experience facilitating communities of practice, learning programmes, or capability frameworks.
• Familiarity with Lean, DevOps, automation, or continuous improvement practices.
• Prior experience participating in organizational transformation or scaling initiatives.
• Experience supporting succession planning and leadership pipeline development.
• Understanding of Digital Technology operating models and product-based organizations.

#LI-CD2

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

Here is what you can expect: