Senior Product Manager (CRM & Growth)

Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start:

• One of the UK’s most exciting unicorns with a team of over 800 people

• Among the fastest-growing tech companies in the UK

• Profitable since 2017

• Backed by top investors including Balderton Capital and Goldman Sachs

Every email and notification we send is part of how customers experience Lendable, and a 5.0★ Trustpilot rating across more than 100,000 reviews sets a high bar for it: communication has to be clear, timely and honest. As our Senior Product Manager for CRM & Growth, you'll own the products and systems that shape how customers hear from us across their lifecycle, from first interaction through to retention and reactivation.

Product here isn't backlog grooming. The trade-offs are commercial as much as they are user-facing: engagement, retention, conversion, cost to serve and customer experience all pull against each other, and you'll make the calls. There will always be more good ideas than capacity, so sharp prioritisation is central to the job. The role also has a real technical edge. Messaging reliability, deliverability and platform integrations are part of what you'll own, so you'll need to be comfortable going deep with engineers. Teams here are small relative to the size of the book we run, so you'll carry more scope and ownership than the same title would at a larger, more layered company.

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  Owning the roadmap and outcomes for our CRM and lifecycle product: onboarding, engagement, retention and reactivation

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  Prioritising a pipeline of competing opportunities across CRM, growth, deliverability and platform work, weighing expected impact, effort and risk, and being clear about what we won't do

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  Taking products and channel improvements from problem definition through to launch and iteration, owning both the product and technical decisions alongside Engineering

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  Defining the metrics that matter and making the commercial trade-offs between growth, retention, cost and customer experience, and making sure performance is measurable end to end, from tracking and data flows through to dashboards the wider business can trust

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  Running an experimentation programme: writing clear hypotheses, designing A/B tests, and using SQL and our data to measure true incremental impact

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  Treating email deliverability and messaging reliability as product concerns, working with Engineering on infrastructure, platform integrations and cost efficiency

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  Shaping requirements with Engineering, Design, Marketing, Risk and Compliance so that what we ship is effective and meets the standards expected of a regulated lender

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  Holding a high bar for what customers receive: clear, honest content, well-tested design, and rigorous checks before and after launch.
  

1. A quick chat with someone from our Talent team to see if the role is a good match

2. A 15-minute cognitive assessment.

3. A practical exercise or case study interview with the Hiring Manager

4. A culture-add interview to assess how you'd thrive within our team and organisation

5. Final round in person at the office (3x30 min, same day):

   • VP Product & Design

   • Engineering team members

   • CPO interview

• Winning team: the opportunity to scale up one of the world’s most successful fintech companies

• Flexible working: flexible approach tailored to each role. Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sites

• Socials & connection: opportunities and events to come together, socialise, and get to know each other beyond the office walls

• Health coverage: support for your physical and mental wellbeing, including private health cover

• Retirement & savings: long-term financial wellbeing through retirement savings plans

• Employee referral programme: earn a competitive bonus when you refer successful new team members

• Office meals & snacks: enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locations

• Sustainable commuting: cycle-to-work and electric vehicle salary sacrifice schemes available in select locations

Please note: The availability and details of specific benefits vary by location and role. For more information, please speak to your Talent Partner.

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