Support Engineer, Engineering Operations

United States·New YorkRemotemid

Customer SupportSupport Engineer

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Quick Summary

Key Responsibilities

Respond to technical issues and questions via Slack, Linear (our ticketing software),

Technical Tools

Customer SupportSupport Engineer

Levanta is the creator affiliate platform built for modern e-commerce. We connect brands, creators, publishers, and marketplaces through a single platform for creator discovery, activation, partnership management, payments, and cross-channel performance measurement. Through our Creator Marketplace and AI-powered Social Discovery, brands can access more than 90,000 vetted creators and millions more across TikTok, Instagram, and Facebook, building measurable creator partnerships across Amazon, Walmart, Shopify, and other retail channels.

Following our recent $22 million Series B, which brought our total funding to more than $43 million, we are investing further in our technology, our team, and our expansion across the retail ecosystem. We are building the infrastructure for Creator Commerce Media and creating more opportunities for brands to grow, creators to earn, and marketplaces to generate measurable demand.

We're hiring a Support Engineer to join Levanta's growing team. This role is the bridge / glue between Customer Success and Engineering to troubleshoot and resolve product, integration, and API-related issues. The ideal candidate is customer-obsessed, technically savvy, and comfortable working cross-functionally to ensure a high-quality customer experience.

Respond to technical issues and questions via Slack, Linear (our ticketing software), and Pylon
Understand the technical nuances of Levanta's technology and guide customers through their challenges
Escalate product bugs to the engineering team with clear context
Create and maintain technical support documentation to enable the entire CS and engineering team to serve our customers
Identify repeat issues and propose solutions to improve the product
Build out internal tools to solve common issues
Utilize and implement AI workflows that will make our support process more efficient

2+ years of prior experience in the technical support, solutions engineering, or software engineering.
Ability to read / write code in Typescript
Good communication skills, able to juggle multiple technical conversations
Familiarity with REST APIs, SQL, and cloud tooling.

What Levanta Offers:

A dynamic and supportive work environment where innovation and creativity are encouraged.
Competitive salary and benefits package.
Open vacation and sick policy, take the time you need.
Opportunity for professional growth and advancement within a rapidly expanding startup.
A culture that values diversity, inclusion, and the impact of every team member on our success.
Must have a permanent address in one of our hub states: California, Florida, New York, Ohio, Utah, Texas, Michigan, Washington, Colorado, Massachusetts, North Carolina, Pennsylvania, or DC.