Customer Support Specialist

Levin Furniture & Mattress is Hiring Work from Home Customer Service Specialists!

1. →Provides highest level customer support by resolving escalated customer complaints/questions. 
2. →Processes highest volume of inbound calls and other correspondence. 
3. →Negotiates alternative options for warranty with manufactures on behalf of the customer. 
4. →Identifies product trends and communicates concerns to quality team. 
5. →Collaborates with stores, merchandising and other operations departments to quickly solve issues. 
6. → Processes subcontractor invoices.? Identifies and corrects discrepancies. 
7. →Schedules service appointments. 
8. →Prepares reports regarding warranty and repair service using Storis and Company Intranet systems as well as several web-based systems. 
9. →Communicates with internal and external personnel in a professional and timely manner. 
10. →Maintains accurate files and processes in order to maximize productivity. 
11. →Processes open work orders in need of resolution. 
12. →Performs other support as needed. 
13. →Other duties as assigned. 

• High school diploma or equivalent combination of education and experience. 
• Previous clerical experience preferred  

• Excellent verbal and written communication, and listening skills. 
• Basic reading and comprehension skills.   
• Basic numerical reasoning skills.  
• Ability to complete paperwork in an accurate, neat and efficient manner.   
• Demonstrated knowledge of software, including Microsoft Office.   
• Excellent organizational skills.   
• Outstanding customer service skills. 
• Ability to multi-task in a fast paced working environment. 
• Knowledge and demonstrated ability to utilize Storis, Ring Central Phone System, Package AI Routing Software and Company Intranet systems preferred. 

•  Ability to remain in a stationary position for an extended period. 
•  Ability to operate relevant equipment and observe details to complete assigned responsibilities. 

• Vary based on business needs, includes Saturday's

• This position is remote though may need to work from a store or Corporate Office as necessary.