AR Analyst

Calling all originals: At Levi Strauss & Co., you can be yourself — and be part of something bigger. We’re a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit — and your future.

The AR Analyst is responsible for managing and resolving customer claims and deductions within the AR function. This role supports analysis, investigates invoice-level details, raises queries in customer portals, gathers supporting documentation for payback claims, and leverages analytical skills to research and report findings. The analyst works closely with internal stakeholders (Sales, Finance, Operations) and external customers to ensure timely and accurate claim resolution, supporting overall cash flow and revenue objectives.

• Analyze and validate claims and deductions raised by customers, ensuring accuracy and compliance with company policies.

• Investigate invoice-level details using SAP ERP and related systems to identify discrepancies or root causes.

• Gather and organize proofs (e.g., BOL/POD, signed paperwork, email threads) to support claims and payback requests

• Raise and track queries in customer and internal portals, ensuring timely follow-up and resolution.

• Maintain complete and accurate documentation for all claims, including supporting evidence and correspondence.

• Prepare regular reports on claims status, aging, and resolution timelines for management review.

• Monitor KPIs such as claims aging, dispute cycle time, and recovery rates, providing actionable insights for process improvement.

• Coordinate with Sales, Finance, Distribution Center Operations, and other teams to resolve claims and escalate issues as needed.

• Communicate clearly and professionally with customers to clarify claim details and request additional information when required.

• 5+ years’ experience in Accounts Receivable, claims, or collections, preferably in a corporate or apparel industry setting.

• Proficiency in SAP ERP and Advanced Excel skills (VLOOKUP, Pivot Tables, IF statements).

• Strong analytical, problem-solving, and communication skills.

• Attention to detail and commitment to process accuracy.

• Experience in working within a multinational organization, especially managing cross-border data compliance

• Bachelor’s degree in accounting, Finance, Business, or related field (or equivalent work experience).