Sr Manager, Market Engagement and Operations

Calling all originals: At Levi Strauss & Co., you can be yourself — and be part of something bigger. We're a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit — and your future. 

You will serve as the primary connection between global teams and the business teams in the region, helping translate business priorities into coordinated technology and operational outcomes. Reporting to the Sr Director, Market Engagement and Operations, you will guide market engagement, operational issue resolution, program adoption, and the practical use of AI-enabled solutions across the supported businesses. 

• Lead engagement with business teams in the respective markets, aligning local priorities, operational needs, and initiatives with global product, technology, and operations teams. 
• Own the intake and triage of business concerns across SAP, Shopify, and other core applications; connect issues to the right functional or technical owners, maintain visibility, and drive follow-through to resolution. 
• Identify high-value opportunities for AI agents, intelligent automation, and decision-support solutions; define the business problem, expected outcomes, process requirements, business rules, guardrails, and success measures. 
• Partner with engineering and product teams to shape and deliver AI solutions, then operationalize, monitor, and continuously improve AI agents by reviewing adoption, accuracy, exceptions, risks, user feedback, and business value. 
• Lead local rollout and adoption of global programs, tools, and process changes while bringing market pain points and improvement opportunities into global planning and prioritization. 

• 8+ years of relevant experience in business engagement, technology operations, product delivery, business process improvement, or a related role supporting retail, apparel, consumer brands, or comparable business environments. 
• Experience working with enterprise and commerce platforms such as SAP and Shopify, with the ability to understand how systems and processes support day-to-day business operations. 
• Practical understanding of AI-enabled solutions, AI agents, workflow automation, or analytics, including the ability to identify viable use cases and translate business needs into clear requirements for product and engineering teams. 
• Experience leading cross-functional initiatives from problem definition through rollout and operational adoption, including stakeholder alignment, testing, issue management, measurement, and continuous improvement. 
• Ability to work from Mexico across time zones and organizational levels, balancing the needs of the business stakeholders with global standards, priorities, and delivery teams.