IT/Desktop Support Technician

United States·Southlakemid

Customer SupportDesktop Support Technician

0 views0 saves0 applied

Apply Now

Quick Summary

Key Responsibilities

Field questions from external customers through various channels, determining possible solutions and guiding customers through resolutions Guide installation,

Requirements Summary

Bachelor’s Degree in Computer Engineering or related field, and at least two (2) years of experience in

Technical Tools

Customer SupportDesktop Support Technician

At Liberty Software, we proudly partner with client pharmacies across the country, helping them support their patients with powerful, user-friendly software. We're excited to grow our team by hiring an IT/Desktop Support Technician to configure, troubleshoot, and support servers, LANs, WANs, and VPNs, as well as general installation and maintenance of workstations, printers, etc.

This role is based in our Southlake, TX office
Liberty Software does not offer employment sponsorship opportunities for this role (e.g., H-1B, OPT, or other work visa status)

Responsibilities

~1 min read

→Field questions from external customers through various channels, determining possible solutions and guiding customers through resolutions
→Guide installation, configuration and maintenance of personal workstations, servers, ethernet networks, network cabling, and other related equipment, devices, and systems
→Administer LANs according to TCP/IP networking protocols
→Plan and implement network security in compliance with URAC, HIPAA, and PCI requirements, including building firewalls, applying cryptography to applications, managing host security, file permissions, backup and disaster recovery plans, etc., as needed
→Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties
→Anticipate communication and networking problems and implement preventive measures

Requirements

~1 min read

Bachelor’s Degree in Computer Engineering or related field, and at least two (2) years of experience in an IT support role, or equivalent combination of education and experience
Excellent understanding of computer networking and proven knowledge of TCP/IP
Proficiency in WANs (Wide Area Networks) and expert-level knowledge in LANs (local area networks)
Desktop support or similar experience required, strong background in workstation management and hardware and OS installations and upgrades preferred
Must have exceptional communication skills, both in-person and over the phone, with experience using Microsoft Windows and associated programs