Partner Success Manager

A portfolio of enterprise partners as their primary point of contact and owner of their experience with us from launch onward

First-line technical support: triage, reproduce, diagnose, resolve what you can, and escalate with enough detail that engineering can respond as needed

Health monitoring across usage, volume, and error patterns so problems get caught before a partner reports them

Partner relationships, including a consistent check-in cadence, roadmap conversations about what they're building next, and enough presence that you hear about changes on their side before they turn into requests

The feedback loop from partners back into product and engineering as you’ll be closest to the experience

Experience owning technical relationships, such as technical account management, customer success at a technical product, solutions engineering, or technical support

Experience running the work across a book of accounts, keeping open threads, follow-ups, and commitments moving without anyone chasing you for status

Comfort with APIs, docs, logs, and error responses, enough to reproduce an issue yourself rather than forward it

The ability to explain a technical constraint to a business stakeholder and a business constraint to an engineer

Experience with a conversational or messaging platform

Supporting API or developer-facing products

An early-stage company where the support function was still being defined

Health/Dental/Vision insurance

Flexible PTO

401(k)

Wellness stipend, book stipend, professional development opportunities

Direct access to leadership. We're a small team solving real problems with no layers of bureaucracy between you and the work