Order Entry Specialist - PPE

The Order Entry Specialist supports the Customer Sales and Support team by accurately processing orders, maintaining order quality, and helping ensure timely fulfillment for customers and internal stakeholders.

• Responsible for ensuring orders within assigned regions are processed quickly and accurately.
• Meet or exceed productivity and quality levels outlined in defined KPIs.
• Understand order requirements and ensure contractual obligations are implemented accurately.
• Effectively communicate and collaborate with customers, Dealers, Sales, and Customer Service counterparts in a timely manner to resolve issues that prevent orders from moving through the process,
  • Scenarios to include, but not limited to item & pricing discrepancies, missing information, and/or system errors.
• Review and validate order information for completeness, pricing & SKU accuracy, and shipping requirements.
• Prioritize orders with special handling requirements.
• Work as a team in assisting others in the department to meet group goals.
  • Supporting other OE regions & accounts when backlogged.
• Identify opportunities to improve order processing efficiency, accuracy and customer experience.
• Work in multiple systems and programs related to sales, order entry, and quoting.
• Work with the Distribution Center, as needed, to determine complex configuration solutions.
• Participate in ISO audits and documentation updates.
• Assist others in the department through cross-training and onboarding of new hires.
• Effectively balance multiple tasks in a fast-paced environment.
• Maintain a professional, ethical, and respectful attitude while demonstrating teamwork.
• Other duties as needed.

• 3-5 years Customer Service/Data Entry experience.
• High school diploma, college preferred.
• Excellent organizational skills.
• Ability to understand technical products. Product knowledge with certified products a plus.
• Digital proficiency, with a strong understanding of Microsoft Suite. Salesforce and Oracle experience a plus.
• Excellent communication skills, both verbal and written, through multiple channels such as email and phone calls.