New Patient Intake Coordinator

• →Manage and maintain the daily new patient referral queue.
• →Review incoming referrals and authorizations to identify patients ready for scheduling.
• →Conduct proactive outbound outreach to patients to schedule initial orthopedic consultations and evaluations.
• →Make multiple follow-up attempts to patients as necessary to maximize referral conversion and minimize scheduling delays.
• →Maintain ownership and accountability for assigned referral work queues and ensure timely action on all referrals.
• →Successfully schedule an average of 35 new patient appointments per day through effective management of the referral queue and outbound patient outreach efforts.
• →Schedule patients with the appropriate provider, specialty, and location based on referral and authorization guidelines.
• →Monitor referral aging and work to reduce the time between authorization receipt and patient scheduling.
• →Document all outreach attempts, patient communications, and scheduling activities accurately within the EMR and scheduling systems.
• →Coordinate with clinic staff regarding scheduling needs and authorization requirements.
• →Serve as a secondary resource for the PPO New Patient Intake Line, assisting appointment scheduling, and may support overflow call volume as needed.
• →Provide timely and professional assistance to patients seeking new appointments, ensuring a positive first impression and efficient access to care.
• →Escalate referral, authorization, scheduling, or patient service issues when appropriate.
• →Maintain a professional, patient-centered approach during all interactions.
• →Assist leadership with tracking referral conversion, scheduling productivity, and patient access metrics.
• →Perform other duties as assigned.

• Minimum of 1-2 years of medical scheduling, referral coordination, patient intake, call center, or healthcare customer service experience preferred.
• Experience in orthopedic specialty healthcare settings strongly preferred.
• Experience managing referral work queues and conducting high-volume outbound patient outreach preferred.

• Strong customer service and communication skills.
• Bilingual English/Spanish required.
• Ability to effectively manage a high-volume referral queue.
• Comfortable making a high volume of outbound calls daily.
• Strong organizational, follow-up, and time management skills.
• Ability to prioritize workload and meet productivity goals.
• Strong attention to detail and commitment to accuracy.
• Working knowledge of EMR systems, scheduling software, and Microsoft Office applications.
• Ability to work independently and collaboratively in a fast-paced healthcare environment.

This is a remote position based in California