Director of Catering

The primary role and responsibility of this position is to concentrate his/her effort in selling and servicing events that take place withing the function and meeting spaces throughout the hotel

• Key markets will include both Social Catering and Corporate Catering Sales
• Focus on Social Market including Weddings, Galas, Holiday Parties and building base of annual events + generating key wins/special events for the hotel to positively impact our Catering and Banquet revenues always with an eye towards profitability
• Lead the hotel's catering sales efforts through strategy, innovation, collaboration, networking and driving standards
• Assist with the budgeting and forecasting process both annually and monthly
• Strong knowledge and passion for food & beverage are required
• Conduct sales visits and maintain good working relationship with clients including meeting planners, corporate events team and third-party planners
• Handle inquiries + prepare proposals and contracts in a timely fashion
• To concentrate his/her effort in selling food, beverage, meeting room rental and ancillary services
• Prepare Banquet Event Orders and Floor Plans with accuracy + attention to detail and timeliness
• Ensure that billing is correct and that payment is collected for all events
• Always looking out for the best interest of the hotel, guests, staff and ownership
• Conduct sales visits and site inspections
• Develop new markets and sources of business through proactive efforts
• Conduct proactive selling activities and to stay on top of industry trend
• Participate in daily business review meeting and other hotel meetings as appropriate
• Come up with new ideas on products and marketing of product such as meeting packages and promotional offers
• Regular attendance in conformance with the standards, which may be established by the hotel from time to time, is essential to the successful performance of this position
• Assimilate into Lotte New York Palace culture through understanding, supporting and participating in all elements of pride and care. Demonstrate working knowledge of the service standards
• Work closely with Transient Sales team, Group Sales Team and Meetings & Events Team to generate referral business
• Maintain close communication with members of the sales and wider hotel team as necessary
• Follow up with clients and coordinate with internal operations departments until contract is signed
• Provide regular updates on competitors' offers and market intelligence and shares the information with sales team