Head of Customer Experience

Sweden·Stockholmfull-timeexecutive

Customer Experience ManagerCustomer

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Quick Summary

Key Responsibilities

1. The product feedback loop — you're the clearest signal we have on what's broken, confusing, or missing; you own turning that into structured input for Engineering and Product.

Technical Tools

Customer Experience ManagerCustomer

Responsibilities

~1 min read

10+ years of experience, with at least 5 in a leadership role owning Customer Experience.
AI-native operator — you're actively building agentic support systems today, not planning to "explore AI" in the future.
Commercially accountable — you've owned NRR, churn, CSAT, or expansion targets and can cite specific results.
Cross-functional fluency at the intersection of Product, Engineering, and GTM.
Proven people leader — you've hired, developed, and retained CX managers and ICs across multiple time zones.
Technical depth — comfortable working inside an engineering org, contributing to product direction, and building tooling.
Preferred: background from AI-native or developer tools companies; experience scaling PLG support at high-growth tech companies; has contributed code or built internal tooling for support/CX infrastructure.

About your application
Please submit your application in English. It's our company language, so you'll be speaking lots of it if you join.

We treat all candidates equally - if you're interested, please apply through our careers portal.