Temporary Gift & Data Processing Specialist

The Lucile Packard Foundation for Children's Health, in partnership with Stanford Medicine and Lucile Packard Children's Hospital, unlocks philanthropy to transform health for children and families in Northern California - and around the world. Through fundraising and grantmaking, the Foundation drives scientific research, innovation, and policy change that will improve care, advance cures, and reform healthcare systems for this and future generations.  

The Temporary Gift & Data Processing Specialist is part of the Gift Administration team within the larger Advancement Services team, reporting to the Assistant Director of Gift Administration. In this role, you will support primary gift processing activities by recording, receipting, and acknowledging incoming gifts, helping ensure that each gift reaches its designated purpose and that each donor’s generosity is acknowledged. You will also update donor and gift information, perform routine data-quality checks, and support month-end reconciliation activities.

• Two (2) years of experience in an administrative, database, or bookkeeping role.
• Experience doing complex data entry with strong attention to detail.
• Ability to manage multiple projects simultaneously in a busy environment.
• Ability to exercise good judgment and handle confidential and sensitive information with the utmost discretion and in compliance with applicable Health Insurance Portability and Protection Act requirements (HIPAA).
• Experience with Microsoft Excel, Word, and Outlook. Intermediate skill with Excel required.
• Ability to work with a wide variety of people and to represent the Foundation professionally with excellent written and verbal communications skills.

• Working in a non-profit, business and database management.
• Working with The Raiser’s Edge (fundraising database) or Blackbaud CRM.
• Creating and maintaining written documentation for recurring processes.
• Proactively identifying, diagnosing, and resolving issues through using existing documentation and tools and knowing when to escalate to other team members.

• You’re accurate: You accurately identify and sort diverse types of incoming gifts and enter them into our database, The Raiser’s Edge, with minimal to no input errors. If an error occurs, you learn from the error to determine why it occurred and how to prevent it from happening again. You make accurate updates to the database, and diagnose and resolve common gift entry, mail merge, database, and simple technical issues.
• You’re an exceptional communicator: You communicate clearly in writing and on the phone. You build strong relationships with our colleagues and donors through your courteous, prompt, thorough and accurate communication. You regularly check in with colleagues to ensure that work is completed fully and on time, that all questions are answered, and that difficult cases are escalated for additional help.
• You’re efficient: You have the focused attention to complete a series of tasks quickly. You complete tasks in a reasonable time period with high accuracy, balancing the need for speed with the requirement for highly accurate work. You demonstrate sound judgement about use of time and which issues to resolve or bring to your supervisor.
• You believe in teamwork: You collaborate with teammates to make sure that tasks are completed. You communicate regularly with frequent check-ins to ask and answer questions, to share work, and to report on progress. You work with team members to solve problems and step in to support the team and the work as needed.
• You’re innovative: You are actively engaged in bringing your best thinking and observations to process redesign, seeking efficiency and automation wherever possible.
• You are an enthusiastic partner: You pilot innovative approaches and fine-tune detailed procedures. You are adaptable to changing workloads and priorities throughout the annual fundraising cycle.
• You demonstrate AI fluency: Embraces emerging technologies and explores thoughtful ways to use artificial intelligence to work more effectively, solve problems, and advance team and organizational goals, while exercising sound judgment and maintaining appropriate human oversight.

• Mission-first - We can never lose sight of why we exist and exercise profound commitment to advancing child and maternal health. 
• Good of the whole - We share responsibility for overall results, think of what’s best for the team and organization, and act as responsible stewards of resources. 
• Bold and bendy - We’re unapologetically ambitious for our mission, creative, and take risks by trying new things.   
• Sweat the big stuff - We’re clear on our priorities, calibrating effort and resources to audience and impact; the higher the return, the greater the investment. 
• Make it happen - We’re focused on outcomes and prepared with ideas and solutions for every challenge. 
• Community matters - We prioritize listening to and supporting each other, not just as colleagues, but as people with varied experiences and perspectives.