Systems Administrator - IT & Managed Services (Rochester, NY)

• Administer and support Microsoft 365 environments, including Entra ID, Exchange Online, Teams, SharePoint, OneDrive, Intune, and related Microsoft technologies.
• Manage users, groups, licenses, permissions, MFA, Conditional Access, and identity/access configurations.
• Configure, deploy, manage, and troubleshoot Windows endpoints.
• Support Windows Server, Active Directory, Group Policy, DNS, DHCP, file services, and hybrid Microsoft environments.
• Support Azure services utilized within client environments.
• Assist with Microsoft 365 migrations, endpoint deployments, server upgrades, and other systems-related projects.

• Provide Level 1 and Level 2 remote and onsite technical support for managed services clients.
• Troubleshoot hardware, operating systems, applications, authentication, email, printing, connectivity, and user-related issues.
• Manage support tickets from initial diagnosis through resolution or appropriate escalation.
• Support employee onboarding and offboarding, account creation, permissions, licensing, and device setup.
• Identify recurring issues and work toward root-cause resolution.
• Maintain clear client communication and accurate technical documentation.

• Administer and support Fusion’s RMM, endpoint-management, security, backup, and related managed services platforms.
• Monitor alerts, device health, patching, endpoint security, and backup status.
• Troubleshoot backup failures and perform restore testing.
• Support endpoint protection, Microsoft security technologies, MFA, email security, and other cybersecurity controls.
• Assist with remediation of security-related issues within the scope of the role.
• Identify opportunities to automate repetitive administrative and support tasks.

• Troubleshoot basic and intermediate network connectivity issues.
• Maintain a working understanding of TCP/IP, DNS, DHCP, VLANs, VPNs, wireless networking, and firewall concepts.
• Help determine whether issues originate from the endpoint, system, application, network, ISP, or cloud environment.
• Perform routine network-related troubleshooting within established standards.
• Collaborate with Fusion’s Network Engineers on advanced troubleshooting, network configuration, design, and infrastructure projects.

• Participate in onboarding new managed services clients and documenting existing environments.
• Assist with deployment of Fusion’s standard managed services technology stack.
• Support Microsoft 365 migrations, endpoint deployments, server upgrades, security implementations, and other IT projects.
• Work collaboratively with Network Engineering and other technical resources where systems and networking intersect.
• Identify technical concerns and escalate appropriately.

• Learn Fusion’s core business applications and become an internal subject matter expert for assigned systems.
• Administer users, permissions, settings, and configurations as appropriate.
• Provide internal user support and troubleshoot application issues.
• Coordinate with software vendors and support resources.
• Assist with software implementations, migrations, upgrades, testing, and employee adoption.
• Maintain internal documentation and user resources.
• Identify opportunities to improve workflows through configuration, integration, and automation.
• Assist with integrations between Fusion’s business applications and other technology platforms.

• Maintain accurate documentation of client environments, configurations, applications, and technical procedures.
• Contribute to Fusion’s internal technical knowledge base.
• Help establish and maintain repeatable standards for systems administration and managed services.
• Identify opportunities to improve automation, consistency, and operational efficiency.

• Approximately 2–5 years of professional IT support, systems administration, infrastructure, or managed services experience.
• Strong working knowledge of Microsoft 365 administration.
• Experience with Microsoft Entra ID / Azure Active Directory.
• Experience supporting Exchange Online, Teams, SharePoint, and OneDrive.
• Working knowledge of Microsoft Intune or another endpoint-management platform.
• Experience supporting Windows 10/11.
• Working knowledge of Windows Server and Active Directory.
• Understanding of Group Policy, DNS, DHCP, TCP/IP, VPNs, VLANs, and basic network troubleshooting.
• Understanding of identity and access management, MFA, endpoint security, patching, and cybersecurity fundamentals.
• Familiarity with ticketing, RMM, endpoint-management, or similar IT management platforms.
• Strong troubleshooting, organizational, documentation, and communication skills.
• Ability to work independently within your level of responsibility while recognizing when escalation or collaboration is appropriate.
• Ability to learn new technologies and software platforms quickly.

• Microsoft Intune and Defender
• Microsoft Azure
• Microsoft 365 migrations
• PowerShell or Power Automate
• RMM and PSA platforms
• Backup and disaster-recovery technologies
• Endpoint Detection and Response solutions
• Managed Service Provider environments
• IT documentation platforms
• Software integrations, APIs, or workflow automation

• Technically curious and motivated to continue learning.
• Particularly interested in Microsoft technologies and systems administration.
• Comfortable troubleshooting across multiple technologies and client environments.
• Service-oriented and able to communicate effectively with both technical and non-technical users.
• Organized, thorough, and committed to strong documentation.
• Willing to take ownership of issues and follow them through resolution.
• Comfortable collaborating with Network Engineering and other technical resources.
• Able to recognize when an issue should be escalated.
• Interested in becoming the go-to resource for the systems and applications they support.
• Proactive about identifying opportunities to improve processes and automate repetitive work.
• Comfortable working within a growing IT practice where technologies and responsibilities will continue to evolve.

• Ability to travel to client locations as required.
• Valid driver’s license and reliable transportation.
• Ability to perform occasional scheduled after-hours work for maintenance, migrations, or deployments.
• Ability to handle typical IT equipment including desktops, laptops, servers, UPS units, and related hardware.

This is a full time position