m-plus2d ago

Help Desk Specialist - Turkish language

Serbia·BelgradeHybridmid

OtherHelp Desk Specialist

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Quick Summary

Key Responsibilities

A hybrid model of work Opportunity to develop skills through paid training Work in a large,

Technical Tools

OtherHelp Desk Specialist

Are you proud of your Turkish language communication as well as problem-solving skills? Would you describe yourself as a tech-savvy person with the ability to absorb and retain information quickly? If so, you would be a perfect fit for our Help Desk Specialist position!

While providing quality technical support and presenting ideas in user-friendly language, your main duties would be:

Talking customers through basic problem-solving processes
Ensuring that customer faults are being worked in a manner that will result in the achievement of customer Service Level Agreement and customer satisfaction
Troubleshooting undocumented problems
Allocating workload, assisting new employees, and providing feedback for improvement
Understanding the end-to-end processes that underpin quality customer service
Conducting service audits

Requirements

~1 min read

High school diploma
Fluency in speaking and writing of Turkish language
Intermediate knowledge of the English language
Advanced knowledge level of Windows OS
Analytical and problem-solving attitude
Exceptional customer service orientation and team spirit
Flexibility to work shifts (yes, including weekends!)

Responsibilities

~1 min read

→A hybrid model of work
→Opportunity to develop skills through paid training
→Work in a large, international team
→Advancement opportunities/Career development
→Possibility of conversion to a contract with a client with all of the benefits included

There is no need for previous experience, as long as you are ready to learn and have fun during that process!

If you want to give yourself a try in the new role, apply with your CV in English and join us!

Only shortlisted candidates will be contacted. Good luck!