Ukrainian Speaking Customer Service Specialist 21.09

We are now looking for Ukrainian-speaking Customer Service Representatives (m/f/d) for the Flixbus Inbound Project – one of the leading brands in European long-distance travel.

In this role, you will be the first point of contact for Flixbus passengers, assisting them with friendliness, empathy, and professional solutions.

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  Handling Flixbus customer inquiries via phone and email.

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  Responding to questions about bookings, schedules, baggage regulations, etc.

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  Resolving customer issues, complaints, or rebookings.

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  Documenting customer interactions in the CRM system.

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  Collaborating with other departments to ensure smooth service operations.

• Fluent Ukrainian (spoken and written).

• Proficiency in English (minimum B1 level) – required for training and system navigation.

• Previous experience in customer service, especially in travel/tourism, is a plus.

• Digital affinity and confident use of standard PC applications.

• Independent, structured, and solution-oriented working style.

• Strong customer focus, patience, and excellent communication skills.