Ukrainian Speaking Customer Service Specialist

United States·TbilisiRemotemid

OtherCustomer Service Specialist

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Quick Summary

Overview

Join Our Flixbus Team!Customer Service Representative (m/f/d) – Ukrainian-speaking – 100% Home Office We are now looking for Ukrainian-speaking Customer Service Representatives (m/f/d) for the Flixbus Inbound Project – one of the leading brands in European long-distance travel.

Technical Tools

OtherCustomer Service Specialist

We are now looking for Ukrainian-speaking Customer Service Representatives (m/f/d) for the Flixbus Inbound Project – one of the leading brands in European long-distance travel.

In this role, you will be the first point of contact for Flixbus passengers, assisting them with friendliness, empathy, and professional solutions.

Responsibilities

~1 min read

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Handling Flixbus customer inquiries via phone and email.
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Responding to questions about bookings, schedules, baggage regulations, etc.
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Resolving customer issues, complaints, or rebookings.
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Documenting customer interactions in the CRM system.
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Collaborating with other departments to ensure smooth service operations.

Fluent Ukrainian (spoken and written).
Proficiency in English (minimum B1 level) – required for training and system navigation.
Previous experience in customer service, especially in travel/tourism, is a plus.
Digital affinity and confident use of standard PC applications.
Independent, structured, and solution-oriented working style.
Strong customer focus, patience, and excellent communication skills.