Quality Systems & NetSuite Implementation Specialist (Consultant)

The next gen beauty company, Maesa is transforming the industry by incubating and growing meaningful, innovative brands and making prestige beauty accessible. Maesa believes beauty ignites inspiration, creativity, imagination, and connection, sparking new ideas and possibilities, and meeting unmet consumer needs. Through best-in-class design, formulation, brand creation and marketing capabilities, Maesa delivers new, better and different products with an unsurpassed speed to market. Maesa works with a variety of retailers to create and launch brands across beauty and wellness categories. The current portfolio includes Kristin Ess, Hairitage by Mindy McKnight, Fine'ry, Being Frenshe, MIX:BAR and Niches & Nooks among other brands. For more information, visit www.maesa.com. 

• Support the design, configuration, implementation, and rollout of the NetSuite QMS platform.
• Translate Quality business requirements into practical system workflows, forms, fields, dashboards, permissions, and reporting structures.
• Help establish how quality activities are reported, tracked, managed, and automated within the system.
• Support workflows for non-conformances, investigations, corrective and preventive actions (CAPAs), deviations, complaints, supplier quality, and other quality events.
• Enter, maintain, and manage non-conformance records within NetSuite QMS, including supporting documentation, status updates, action tracking, closure tracking, and associated metrics and trend reporting.
• Partner with Quality and IT to automate assignments, notifications, due dates, escalations, approvals, status tracking, and recurring reports.

• Develop and execute system test plans, user acceptance testing, and Performance Qualification (PQ) protocols using representative business scenarios.
• Verify that configured workflows, calculations, notifications, permissions, reports, and data controls function properly and meet approved requirements.
• Document test scripts, objective evidence, deviations, defects, corrective actions, retesting, and final acceptance.
• Support change control and regression testing for system enhancements and future releases.
• Maintain qualification documentation in accordance with applicable company procedures and quality-system expectations.

• Bachelor's degree or equivalent experience in Information Systems, Engineering, Operations, Business, or a related field.
• At least 1 year of experience supporting quality systems, ERP/QMS implementation, system validation, business process improvement, or related activities.
• Experience with NetSuite Quality Management, SuiteFlow, saved searches, dashboards, and Power BI is strongly preferred.
• Working knowledge of QMS processes such as non-conformance, CAPA, deviation, complaint handling, supplier quality, change control, and document control.
• Experience developing and executing user acceptance testing or performance qualification protocols and documenting system validation evidence.
• Experience developing SOPs, user manuals, training materials, work instructions, and technical guidance.
• Strong analytical, documentation, troubleshooting, communication, and project-management skills.
• Ability to translate business and quality requirements into practical, controlled, and user-friendly system solutions.

• Develop dashboards, reports, and key performance indicators that improve visibility of quality performance.
• Automate tracking of quality events, investigations, CAPAs, closure status, supplier performance, defect trends, recurring issues, and cost of quality.
• Establish scheduled and on-demand reporting for Quality, leadership, and cross-functional stakeholders.
• Assess data quality and reporting accuracy and recommend improvements to system fields, workflows, and controls.
• Convert QMS data into actionable trend analyses and management information.

• Develop user manuals, work instructions, quick-reference guides, process maps, frequently asked questions, and role-specific training materials.
• Conduct or support training for Quality and cross-functional users before system launch and ongoing.
• Provide hands-on user and technical support during rollout, go-live, and the post-launch stabilization period.
• Troubleshoot user questions and system issues and coordinate resolution with IT, NetSuite resources, or external implementation partners.
• Capture user feedback, maintain an issue log, and recommend workflow, reporting, or usability improvements.
• Support ongoing system administration, refresher training, and continuous improvement after implementation.
• Perform other related duties and responsibilities as assigned by the supervisor.