Customer Success Manager - Remote

Backed by Y Combinator and Sequoia Capital, Magic has spent 10+ years connecting fast-growing businesses with top remote talent.

This is a full-time, in-house, permanent role with full benefits. You'll be a Magic employee owning client relationships on the company's behalf, not a VA placed with a client. Our clients are busy founders and executives who need remote workers to deliver real ROI, and they need a strategic partner to make that happen. You're not here to answer tickets. You're here to protect revenue, grow accounts, and turn happy clients into loud advocates. The pace is live and constant: client calls, escalations, and account health across a real portfolio, every single day, with no handoffs and no delays.

Shift: US Eastern hours, 9:00 AM–6:00 PM ET, Monday to Friday (a 9-hour shift), with occasional early or late calls for West Coast clients or urgent situations. Fully remote, Philippines-based.