Customer Experience Operations Manager

Familiarity with tools like Gong, Chili Piper, Skilljar, Intercom or other CX-enablement platforms

Experience supporting Product-Led Growth (PLG) teams or strategies

Experience in high-growth, startup-like environments where agility and prioritization are critical

Unlimited time off to empower our employees to manage their work-life balance. We work hard for our teachers and users, and encourage our employees to rest and take the time they need.

Choice of employer-paid health insurance plans so that you can take care of yourself and your family. Dental and vision are also offered at very low premiums.

Every employee is offered generous stock options, vested over 4 years.

401k match & monthly wellness stipend.

Educators are Magic:  Educators are the most important ingredient in the educational process - they are the magic, not the AI. Trust them, empower them, and put them at the center of leading change in service of students and families.

Joy and Magic: Bring joy and magic into every learning experience - push the boundaries of what’s possible with AI.

Community:  Foster community that supports one another during a time of rapid technological change. Listen to them and serve their needs.

Innovation:  The education system is outdated and in need of innovation and change - AI is an opportunity to bring equity, access, and serve the individual needs of students better than we ever have before.

Responsibility: Put responsibility and safety at the forefront of the technological change that AI is bringing to education.

Diversity: Diversity of thought, perspectives, and backgrounds helps us serve the wide audience of educators and students around the world.

Excellence:  Educators and students deserve the best - and we strive for the highest quality in everything we do.