Business Systems Q/A Analyst

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This position will work as part of the Production Support team in Maine Revenue Services’ Systems Operations Division, performing tasks in multiple areas related to project delivery. This position will facilitate timely communications with program managers, vendors, and other stakeholders; assist with various components of projects; complete project-related documentation, recommending business system definitions, processing documentation changes, protocols, and controls; and assist in creating and maintaining updated self-help electronic filing guides for use by the public.

Must be able to participate on or lead a small team and establish and maintain effective working relationships. Work is performed under limited supervision.

• →Analyzes system data gathered, develops information and documentation, and considers solutions or alternative methods of proceeding in order to recommend organizational and system changes and modifications.
• →Creates and maintains self-help electronic filing guides for use by the public.
• →Assists with documenting system technical specifications and system user manuals for Maine Revenue Services systems.
• →Recommends changes to business quality controls, and complex documents in order to support proper delivery of program services and product deliverables.
• →Confers with vendors and/or IT personnel on system problems to troubleshoot abnormalities and identify solutions.
• →Collaborates with stakeholders, vendors, project teams, and managers to discuss problems, correct plans, and implement organizational solutions.

A four (4) year combination of education, training, and/or progressively responsible professional experience in systems analysis, business analysis, or related field that demonstrates a thorough knowledge of systems improvement and quality assurance concepts and evaluate electronic system business processes.

Please submit a cover letter along with a current resume and three (3) professional references.

In order for us to properly determine if you meet the minimum qualifications for any posting, you must be sure your resume includes the month and year for any relevant experience listed. Your resume should include the duties and responsibilities associated with each position. Any experience that was not full-time employment should be identified as such.

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your experience and passion set you apart. 

If you require a paper application, please download and print one HERE 

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