Project Manager, Disputes Onboarding

As Marqeta’s Project Manager, Disputes Onboarding you will work with first-class Disputes Project Management Team-a key team driving the customer experience at Marqeta. Team mission is to become an essential partner to our customers by delivering a seamless, high-impact onboarding experience. In this role, you’ll play a critical part in designing and implementing onboarding processes that set our partners up for success within Marqeta’s Disputes offerings. Your work will directly contribute to delivering a smooth, scalable, and delightful onboarding experience.

• →Create and manage project plans for onboarding new customers into Marqeta’s Disputes products and services.
• →Lead project planning and deployment of new tools and features within the Disputes ecosystem.
• →Coordinate with internal teams to monitor progress, track tasks, and communicate status updates.
• →Support process development and documentation for both internal teams and customers.
• →Identify areas for improvement and help optimize onboarding workflows.
• →Manage multiple customer onboarding engagements simultaneously, responding to questions and resolving issues as they arise.
• →Partner with Product and Customer Support Operations teams to troubleshoot challenges and improve internal handoffs.

• 1–2 years of experience in a client-facing role with project management responsibilities.
• Strong organizational and planning skills with a keen attention to detail.
• Familiarity with project management tools (e.g., Asana, Smartsheet, Jira).
• Self-starter with a proactive mindset and the ability to work independently.
  Comfortable working across cross-functional teams in a fast-paced environment.
• Strong communication skills and a collaborative work style.
  Ability to manage competing priorities while maintaining high-quality delivery.
• Experience working directly with customers.

• Proficient in Visio/Lucidchart.
• Disputes and chargebacks knowledge.
• Payment processing knowledge.

Your Manager

• Lisa Valles 

Recruiter

• Agata Wojciechowska

Typical Process

• Application submission
• Recruiter video call
• Hiring manager video call
• Virtual “Onsite” consisting of 3, 45 min calls
• Offer!

Compensation and Benefits

Monthly stipend for your home office equipment and connectivity
Annual development stipend to support your growth and development
Pension Scheme provided by Allianz
Employee health through Luxmed with employee cover paid at 100% by Marqeta
Four floating holidays as additional paid days off to your annual leave entitlement
In-office amenities including: drinks and snacks, wellness room, dedicated barista, community events onsite
MultiSport Plus membership offerings

Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that.  This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.

Marqeta is an equal opportunity employer committed to an inclusive workplace that fosters belonging. We do not discriminate based on race, color, religion, sex (including pregnancy, lactation, childbirth, or related medical conditions), veteran status or uniformed service member status, age, national origin or ancestry, citizenship or immigration status, physical or mental disability, gender identity, gender expression, sexual orientation, genetic information (including testing or characteristics) or any other characteristic protected by applicable law. We also consider qualified applicants with criminal histories, consistent with legal requirements. 

Marqeta endeavors to make reasonable accommodations for applicants with disabilities. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please submit this form with your specific accommodation request.

Personal data that is provided as part of the application and recruitment process is processed in accordance with the Applicant Privacy Notice. Additional information for California residents can be found here.