Director, Loyalty Software Engineering

JOB SUMMARY

Functions as a technical and solution architecture expert.  As the technical lead, responsible for defining and creating scalable/secure system solutions to deliver real world capabilities within a rapidly evolving digital platform. Partners closely with the Loyalty Product team to lead engagement across multiple teams and stakeholders to make decisions on complex, non-routine service requests with moderate to medium risk.  Performs research, analysis, design, creation, and implementation of applications to meet current and future user requirements. Defines and creates the next generation of solutions to drive Marriott value by creating solutions that serve our business needs leveraging current and leading-edge technologies in an innovative and impactful manner.

CANDIDATE PROFILE

Education and Experience

Required:

• 10+ years’ experience in developing software solutions across multiple technologies and methodologies
• 10+ years’ experience with application development tools
• 4+ years’ experience in architecture solution development for complex/enterprise level systems
• 4-year degree or equivalent experience/certification
• Self-driven, curious and a fast-learner, and able to work in a fast-paced environment launching new consumer products to market
• Strong interpersonal and stakeholder management skills with the ability to coordinate between technical and business teams
• Management of multiple Omni-Channel development efforts integrating with multiple back-end systems
• Experience with Automation, CI/CD, Release Management processes and Application Deployments to Cloud.
• Experience with public cloud platforms like AWS.
• Strong understanding of API platforms, back-end services, database and networking components of full stack infrastructure
• Working in a Product-based model and building strong partnerships with Product owners by providing innovative technology solutions to complex business problems
• Ability to communicate complex technology solutions to both Product owners in a business-friendly manner and to Enterprise Architects in most technical detail
• Management of cross functional, sourced, or matrixed teams
• Undergraduate/graduate degree or equivalent education + experience
• Strong verbal and written communication skills with the ability to articulate complex technical ideas in easy-to-understand business terms
• 4+ years of Experience with API management with Akana and microservices using Spring Boot/Webflux
• 4+ years of IT operations experience in handling large scale mission-critical applications and systems
• 4+ years of experience in Change data capture tools such as Qlik, IBM IIDR
• 4+ years of experience in Mainframe & DB2 as well as cloud native databases such as RDS/Arora PostgreSQL

Preferred:

• Technology certifications 
• Experience in waterfall and/or agile software methodologies (SDLC, SAFe Agile)
• Demonstrated ability to anticipate future software engineering opportunities
• Technology leadership experience in a sourced environment
• Knowledge of business environment, service requirements and hospitality culture

CORE WORK ACTIVITIES

Technical Leadership

• Provides deep expertise in defining the architectural and technical software solutions to deliver critical capabilities in an enterprise platform 
• Provides recommendations and perspective on forward looking technology and tools for future state system development
• Trains and/or mentors other team members, and peers as appropriate
• Facilitates compliance with the standard set of application development tools and processes that will drive consistency and predictability throughout the SDLC for all client groups including:
• SDLC standard tools and processes for both waterfall and agile development
• Estimating standard tools and processes, incorporating flexibility for small and large projects

• Identifies opportunities to enhance the service delivery processes.

   

Delivering Technology

• Responsible for creating technical solutions for complex business needs
• Responsible for estimating level of effort to create to deliver solutions
• Validates completeness of requirements when reviewing Service Provider solutions
• Ensures all solutions follow the defined enterprise architecture standards and review processes
• Ensures proper coordination with appropriate IT and vendor relations teams
• Provides consultation for routine and complex systems development
• Ensures early warning to the business stakeholder executives regarding degraded or missed service levels
• Coordinates with Operations and Infrastructure teams for deployment and production support activities

IT Governance

• Follows all defined IR standards and processes (i.e. IT Governance, SM&G, Architecture, etc.), and provides input for improvements to the appropriate process owners as needed
• Maintains a proper balance between business and operational risk locally and globally in partnership with Global Technology and broader China Digital & Technology team
• Follows the defined project management standards and processes

Service Provider Management

• Validates that Service Providers develop and manage respective aspects of a project plan, including schedules, deliverables, and appropriate metrics.
• Makes short term plans for the team to effectively utilize resources
• Monitors Service Provider outcomes
• Reviews estimates of work effort for client project provided by Service Providers for accuracy
• Facilitates timely resolution of service delivery problems and minimizes the impact to clients

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.