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Duty Manager

Indonesiamid

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Quick Summary

Key Responsibilities

1. Operational Leadership & Guest Experience Manager on Duty (MOD): Serves as the primary management authority on property during duty shifts,

Requirements Summary

High School Diploma or Degree/Diploma in Hospitality Management, Tourism, or Business Administration.

Technical Tools

OtherDuty Manager

Additional Information: This hotel is owned and operated by an independent franchisee, PT. Paramita Bali Dewata. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

JOB SUMMARY

At Tribute Portfolio, we believe in individuality, character, and creating captivating, unforgettable experiences for passionate travelers. Our resort is an exclusive sanctuary featuring 45 luxury private pool villas, 2 distinct dining venues, a wellness spa, and direct beach access.

We are seeking an energetic and guest-obsessed Duty Manager to serve as the primary operational leader during assigned shifts. Acting as the Manager on Duty (MOD), you will oversee overall resort operations, ensuring seamless guest experiences, high standards of service, and cross-departmental excellence across all villa, F&B, spa, and beach touchpoints.

Core Work Activities & Responsibilities :

1. Operational Leadership & Guest Experience

Manager on Duty (MOD): Serves as the primary management authority on property during duty shifts, ensuring smooth daily operations and maintaining a visible presence in public areas and guest spaces.

Elevated Guest Arrival & Stay: Oversees check-in, check-out, in-villa arrivals, and tailored experiences for Marriott Bonvoy members and VIP guests across our 45 private villas.

Problem Resolution (GXP & Service Recovery): Empathetically handles guest feedback, complaints, and service breakdowns using Marriott’s service recovery framework (LEARN model) and logs interactions in GXP.

Resort Inspections: Conducts regular walk-throughs of villas, public areas, restaurants, spa, and beach facilities to guarantee immaculate presentation, safety, and brand compliance.

2. Team Leadership & Cross-Departmental Synergy

Shift Supervision: Leads and supports Front Desk, Guest Relations, Concierge, and Night Audit associates, conducting daily shift briefings (Huddles) to communicate operational priorities and VIP arrivals.

Inter-Departmental Coordination: Works closely with Housekeeping, Villa Butler Services, Food & Beverage (2 outlets), Spa, Engineering, and Security to ensure synchronized service delivery.

Training & Coaching: Mentors front-line associates on guest engagement, Opera PMS accuracy, and Tribute Portfolio brand touchpoints.

3. Safety, Security & Financial Compliance

Incident & Crisis Management: Acts as the primary responder during emergencies, guest incidents, or system outages following Marriott International safety and security protocols.

Logs & Shift Handover: Maintains accurate shift logs, incident reports, and pass-down communication to executive management and incoming shift leaders.

Cash & PMS Auditing: Ensures strict adherence to cash handling, credit policies, key control, guest privacy laws, and Opera PMS transaction integrity.

Job Requirements & Candidate Profile

1. Education & Experience

Education: High School Diploma or Degree/Diploma in Hospitality Management, Tourism, or Business Administration.

Work Experience: Minimum 2 to 3 years of Front Office supervisory or Duty Manager experience in upscale or luxury villa resorts.

Brand Background: Prior experience within Marriott International or boutique lifestyle brands (Tribute Portfolio, Autograph Collection, Design Hotels, Luxury Collection) is highly preferred.

2. Technical & System Skills

Property Management Systems: Advanced operational command of Opera PMS.

Marriott Platforms: Familiarity with GXP (Guest Experience Platform), MGS (Marriott Global Source), and Marriott Bonvoy mobile services.

Administrative Tools: Proficient in Microsoft Office (Excel, Word, Outlook) for daily shift reporting, logs, and handovers.

Financial Compliance: Strong understanding of cash handling, key control, night audit fundamentals, and guest privacy standards.

3. Core Competencies & Leadership

Crisis & Incident Management: Demonstrated ability to remain calm, authoritative, and decisive during medical emergencies, safety incidents, or system outages.

Guest Service & Recovery: Mastery in handling guest complaints and service breakdowns using structured recovery frameworks (e.g., Marriott's LEARN model).

Cross-Departmental Collaboration: Strong ability to coordinate seamlessly across Housekeeping, Villa Butlers, F&B (2 outlets), Spa, Engineering, and Security.

High-Touch Hospitality: Genuine passion for delivering personalized luxury experiences to VIP villa guests and Marriott Bonvoy Elite members.

4. Language & Communication

Languages: Fluent in spoken and written English and Bahasa Indonesia with strong professional communication skills.

Bonus Languages: Proficiency in additional foreign languages (e.g., Mandarin, Japanese, European languages) is an advantage.

5. Working Conditions & Physical Requirements

Shift Availability: Full willingness and flexibility to work rotating shifts, overnight shifts, weekends, and public holidays as required by resort operations.

Mobility: Able to walk and inspect an expansive resort layout (villas, F&B venues, spa, and beach grounds) throughout the shift.

Basic Salary, Meals Allowance, Service Charge, BPJS Kesehatan & Ketenagakerjaan.

Pay: IDR 5.000.000 - IDR 6.000.000

Equal Opportunity Employer

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive, people-first culture.

This company is an equal opportunity employer.

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