Food and Beverage Attendant - Pool Bar (Ongoing)

Food & Beverage Attendant (Pool Bar) 

About the Company 

Marriott International portfolio of brands includes JW Marriott alongside 29 other Marriott brands. Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. 

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. 

JW Marriott Gold Coast Resort & Spa is looking for enthusiastic Food & Beverage Attendant to join our fantastic F&B team at the Pool Bar on a part time basis.  

About the role 

You’re a food and beverage enthusiast who really enjoys making others feel at home. When you work with us, you'll get to entertain and meet people from all over the world as you build your experience.  Join us and grow through opportunities to explore the business, opening yourself to various career options. No matter your path, we’ll make sure you feel right at home. 

Serve food courses and alcoholic beverages to guests in the pool area tables and sun lounges, and clear the tables and sun lounges once customers have finished eating/drinking.  Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Record transactions in MICROS system at the time of order. Check-in with guests to ensure satisfaction with each food course and/or beverage. Maintain cleanliness of work areas, china, glass, etc., throughout the day including the bar, the tables, and sun lounges around the pool. Complete closing duties, including restocking items, turning off lights, etc. Present physical and accurate checks to guests and process payments. Collect unused towels from the sun lounges and around the pool. Re-stock towel towers and take soiled towels to the laundry.  

Critical responsibilities:      

• Ensure efficient, friendly, and professional service is provided to all guests 

• Warmly welcome & serve our guests 

• Be an expert on the hotel, know it inside and out to ensure our guests receive a dynamic service experience 

• Meet & connect with our guests and give them an experience beyond their expectations 

• Assisting all guests with menu, dietary requirements, and recommendations 

• Ensuring accuracy with requests, orders, and service delivery 

• Use of POS system 

• Stock ice, glassware, and paper supplies.  

• Ensuring all service areas are immaculate 

• Promoting safety and supporting WHS practices 

Successful Candidates will have: 

• Previous experience in food & beverage service is a big plus 

• Responsible Service of Alcohol Competency Card (RSA) 

• Has a positive, can-do attitude 

• Enjoys working in a fast-paced environment 

• Barista skills advantageous 

• Beverage knowledge desirable 

• Flexible availability, including weekends and public holidays 

The Benefits  

• Enjoy the benefits of: 

• Unlimited strategic development and career opportunities 

• Generous accommodation and food and beverage discounts including all properties within the Marriott International group 

• Recognition programs to keep you motivated 

• The best hotel training opportunities provided 

• Wellbeing and mindfulness programs to ensure you stay healthy