Food Services Supervisor (Bar) - London Marriott Hotel County Hall

At Marriott Hotels, we believe our legacy is built by the people who bring it to life every day. As part of a team that has helped shape the future of hospitality, you will be empowered to make an impact, share your ideas and elevate every guest experience. Whether you are developing your expertise, discovering a new role, moving between hotels or pursuing opportunities around the world, we support you at every stage of your journey.  

As part of the Marriott International family, Marriott offers more than a job. It is an opportunity to be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.   

Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well-being of guests. Complete work orders for maintenance repairs.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Perform other reasonable job duties as requested by Supervisors.

    Address guests' service needs in a professional, positive, and timely manner.
    Assist other employees to ensure proper coverage and prompt guest service.
    Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
    Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
    Report any employee, guest, and/or vendor incidents and accidents to management and Loss Prevention at the time of the incident and/or accident.
    Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
    Assist your and other departments when needed to ensure optimum service to guests.
    Complete opening duties including setting up necessary supplies and tools, including bank, and ensuring work area is clean and everything is in working order.

    Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.

    Speak to guests and co-workers using clear, appropriate and professional language.
    Provide assistance to coworkers, ensuring they understand their tasks.
    Talk with and listen to other employees to effectively exchange information.
    Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
    Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
    Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
    Ensure employee compliance with company standards and policies and external regulations (e.g., safety, OSHA, department-specific procedures such as food standards).
    Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
    Develop and maintain positive and productive working relationships with other employees and departments.
    Partner with and assist others to promote an environment of teamwork and achieve common goals.
    Follow company and department policies and procedures

    Comply with quality assurance expectations and standards

    Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
    Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.

   At least 2 years of related work experience

   At least 1 year of supervisory experience

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

Visit life.marriott.com to learn more about our workplace culture and career opportunities.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.