Front Desk Agent - JW Marriott Grosvenor House

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

•A warm, people-oriented demeanour

•A team-first attitude

•Positive outlook and outgoing personality

•Flexibility, problem-solving skills and multi-tasking ability

•The ability to stand, sit or walk for extended periods of time across a work shift

First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you’ll make sure they leave us happy too.

•Process guest check-ins, assigning rooms and activating room keys

•Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns

•Answer, respond to and process all guest calls, messages, questions or concerns

•Give guests information and directions regarding property and local areas of interest

•Process check-outs and resolving any disputed charges

•Process payments and room charges, as well as cashing guests’ personal and traveller’s cheques

•Confirm reservations and cancellations, running daily reports on the number of arrivals and departures

• Previous experience working within a Front Office environment or similar preferred

• Strong Communication skills (verbal, listening, writing)
• Innovative
• Pro-active and reliable
• Able to work alone and within a team

• Good level of English essential