Front of House Agent - Seasonal (m/f/d)

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury services and seek for the best hospitality professionals worldwide. We are convinced that the Ladies and Gentlemen of The Ritz-Carlton are the most important resource in our service commitment to our guests. 

The Gold Standards serve as the foundation of the Ritz-Carlton brand and motivate us to be better every day. With this approach and the firm belief that our culture is the driving force of success, The Ritz-Carlton has earned an international reputation as a market leader in luxury hospitality. As part of our team, you will get to know our Gold Standards, such as our Employee Promise, our Credo, and our Service Values. We promise you that with us, you will have the opportunity to be proud of your work and your fellow Ladies and Gentlemen.
 

The team of the The Ritz-Carlton, Vienna is looking for a Lady or Gentlemen for the position:

As a Front of House Agent, you and our motivated team ensure exceptional service and seamless communication for our international guests. In this rotational role, you will work both at the Front Office and in the Call Center, delivering personalized service across all guest touchpoints.

You are one of the first points of contact for our guests: From the warm welcome and personalized check-in to providing professional assistance over the phone and ensuring a memorable farewell, you create outstanding guest experiences throughout their stay.

• →Responsibility for the smooth arrival and departure of our guests, including check-in and check-out procedures, and ensuring an exceptional guest experience throughout their stay
• →Rotation between the Front Office and the Call Center, providing professional and personalized service both in person and over the phone
• →Handling incoming internal and external telephone calls, responding to guest inquiries and requests, and ensuring prompt follow-up with the relevant departments
• →Providing information about the hotel, its facilities, services, and local attractions
• →Receiving couriers and coordinating transport arrangements
• →Assisting guests with reservations, wake-up calls, and other requests where applicable
• →Ensuring the cleanliness and presentation of the entrance area and the lobby
• →Maintaining the highest standards of guest satisfaction while delivering The Ritz-Carlton Gold Standards in every interaction 

• Professional experience in the upscale hotel industry
• Previous experience in Front Office, Guest Services, or hotel telephone operations is an advantage
• Friendliness, flexibility, reliability, and a high degree of responsibility
• Professional communication skills and appearance
• Resilience, teamwork, and flexibility
• Quality awareness
• A gift for paying attention to the smallest details
• Excellent knowledge of German and English, both spoken and written; any additional foreign language is an advantage
• Knowledge of OPERA and MS Office is advantageous
• Ability to multitask and provide outstanding guest service both in person and over the phone

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.