Front Office Manager

Australia·Douglasmid

Front Office ManagerHospitality & Tourism

1 views0 saves0 applied

Apply Now

Quick Summary

Overview

At the heart of local communities, Sheraton brings people together—both our guests and our associates.

Technical Tools

Front Office ManagerHospitality & Tourism

At the heart of local communities, Sheraton brings people together—both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Front Office Manager because together, we are better. Start your career at Sheraton, where you don't just work - you belong.

Manage all aspects of the front office department, tending to the guests and exceeding their expectations
Develop specific goals and plans to prioritise, organise and complete your work.
Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties
Be a confident and welcoming leader, creating a community that empowers your team to grow and reach their potential
Plan and execute team building activities for your team as together we are better.
Supervise staffing levels to ensure that guest services, operational needs and financial objectives are met
Be an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectations
Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings
Understand the impact of the department’s operations on the overall property financial goals and objectives and manage to achieve or exceed goals.

Experience with OPERA property management system or similar
Relevant experience in a similar managerial role
Working rights in Australia
Enthusiastic to escalate your career
Self-motivated, driven and energized in a fast-paced environment
Armed with smart solutions and a can-do attitude

What We Offer

~2 min read

✓Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends

✓Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month

✓Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group

✓Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program

✓Opportunity to receive Employee Referral Incentives and get paid for working with your friend

✓Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness