Front Office Manager

Australia·Surfers Paradisemid

Front Office ManagerHospitality & Tourism

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Quick Summary

Key Responsibilities

Proven leadership experience within Front Office, Rooms Division, or Hotel Operations. Strong people leadership skills with a passion for coaching and developing others.

Requirements Summary

Exclusive Marriott Explore Rates with heavily discounted accommodation and food & beverage experiences at more than

Technical Tools

Front Office ManagerHospitality & Tourism

We are seeking an experienced and inspiring Front Office Manager to lead the guest arrival and departure experience. As a key member of the pre-opening leadership team, you will be responsible for establishing and leading all front office operations, including Front Desk, Guest Services, Bell Services, Reservations, Communications, and Concierge functions, ensuring a seamless, efficient, and thoughtfully designed guest journey.

Reflecting the AC Hotels brand philosophy of purposeful service, elegant simplicity, and attention to the details that matter most, you will create an environment where associates are empowered to deliver intuitive service while maintaining operational excellence and commercial performance.

Reporting directly to the Operations Manager, you will play a pivotal role in shaping the culture, standards, and service style of the hotel from day one. You will lead, develop, and inspire a high-performing team, balancing people development, operational efficiency, and financial outcomes to ensure AC Hotel Gold Coast opens as the destination's leading lifestyle hotel.

This is a rare opportunity to be part of a pre-opening journey, building the front office operation from the ground up and leaving your mark on a new Marriott destination along the Gold Coast waterfront.

Key Responsibilities

Lead, coach, and develop a diverse front office team to achieve operational excellence.
Drive a positive, high-performance culture focused on engagement, recognition, and continuous improvement.
Oversee all front office operations, ensuring efficiency, service standards, and brand compliance.
Manage departmental budgets, labour costs, and financial performance to achieve business objectives.
Monitor guest feedback and operational metrics to identify opportunities for improvement.
Partner closely with other hotel departments to deliver a seamless and collaborative operation.
Champion training, succession planning, and talent development initiatives.
Resolve complex guest concerns professionally and effectively.
Ensure compliance with policies, procedures, and workplace standards.
Lead recruitment, onboarding, performance management, and development of team members.

About You

To be successful in this role, you will bring:

Proven leadership experience within Front Office, Rooms Division, or Hotel Operations.
Strong people leadership skills with a passion for coaching and developing others.
Exceptional communication and relationship-building abilities.
Sound commercial acumen with experience managing budgets and operational performance.
A hands-on leadership style with the ability to motivate teams and drive results.
Strong problem-solving skills and the ability to perform in a fast-paced environment.
A commitment to fostering an inclusive, engaging, and high-performing workplace culture.
A passion for creating memorable guest experiences through thoughtful service, attention to detail, and operational excellence.
Highly adaptable and flexible, with the ability to thrive in a dynamic pre-opening environment and effectively navigate changing priorities.
Experience leading teams through change, opening projects, or operational transformations will be highly regarded.

Qualifications & Experience

Minimum 4 years' experience in Front Office, Guest Services, or a related hospitality leadership role; or
Degree or Diploma in Hospitality Management, Hotel Management, Business, or a related discipline, coupled with relevant leadership experience.
Experience leading large and diverse teams in a hotel environment is highly regarded.

What We Offer

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✓Exclusive Marriott Explore Rates with heavily discounted accommodation and food & beverage experiences at more than 10,000 hotels and resorts worldwide across Marriott's portfolio of leading brands.

✓Annual Bonus Program, rewarding your contribution to business success.

✓Employer-funded Single Health Insurance to support your wellbeing.

✓Paid Parental Leave to support you and your family during life's important moments.

✓Access to Marriott's global learning, development, and career progression opportunities.

✓Recognition programs that celebrate performance, leadership, and service excellence.

✓A supportive and inclusive culture where you can bring your authentic self to work every day.

✓The opportunity to be part of an internationally recognised brand while making a real impact in a growing and exciting venue.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.