Guest Experience Expert

As the Guest Experience Expert, you will be a dynamic team member who is responsible for delivering exceptional guest experiences by performing a variety of front desk and guest service duties. This role ensures smooth day-to-day operations of the Front Office, including handling check-ins and check-outs, managing reservations, addressing guest inquiries, and resolving any service-related concerns promptly. As the first point of contact for guests, the Front Office Generalist embodies professionalism, hospitality, and a commitment to maintaining the highest standards of service to create a welcoming and memorable stay.

• →You will anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

• →You will maintain customer loyalty through the innovative resolution of issues, with strong attention to ensuring a positive guest experience.

• →Manage all aspects of the front office department, tending to the guests and exceeding their expectations.

• →Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties

• →Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings

• →Drive loyalty through our loyalty programs and guest experiences

• Experience with OPERA property management system or similar

• Have at least 2 year experience preferably within a high volume environment

• Opera experience preferred however not required