Guest Experience Expert

At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Through overthinking every element of the guest’s stay, AC provides everything you need and nothing you don’t. Be a part of our global tribe and work with like-minded people. To those cultural innovators, join us as a Guest Service Agent today. Use your inner creativity and love for art, design, and culture to engage and inspire guests. 

Position Summary: 

• Support your like-minded Guest Services team with general operational tasks  

• Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations 

• Assign rooms according to guest requests and preferences whenever possible 

• Handle general hotel enquiries, engage and inspire guests through each guest experience 

• Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail 

• Build and strengthen relationships with existing and new customers to enable future bookings 

About You: 

• Experience with OPERA property management system or similar 

• Relevant experience in a similar role 

• Working rights in Australia 

• Enthusiastic to escalate your career 

• Self-motivated, driven and energized in a fast-paced environment 

• Armed with smart solutions and a can-do attitude 

Our Benefits:  

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends  

• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month  

• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group  

• Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program  

• Opportunity to receive Employee Referral Incentives and get paid for working with your friend  

• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness