Guest Experience Expert - London Marriott Hotel Maida Vale

We are looking for a passionate Guest Experience Expert to join our wonderful team at London Marriott Hotel Maida Vale.

You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Be inspired by what’s possible and discover your own future. Begin your purpose, belong to a global community, and become the best version of you. At Marriott...Be you.

First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities, and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you’ll make sure they leave us happy too.

• →Process guest check-ins, assigning rooms and activating room keys.
• →Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns.
• →Answer, respond to and process all guest calls, messages, questions or concerns.
• →Give guests information and directions regarding property and local areas of interest.
• →Process check-outs and resolving any disputed charges.
• →Process payments and room charges, as well as cashing guests’ personal and traveller’s cheques
• →Confirm reservations and cancellations, running daily reports on the number of arrivals and departures.

• A warm, people-oriented demeanor
• A team-first attitude
• Positive outlook and outgoing personality
• Flexibility, problem-solving skills, and multi-tasking ability
• The ability to stand, sit or walk for extended periods of time across a work shift.

Surrounded by legendary attractions, London Marriott Hotel Maida Vale is a stylish fixture on the Northwest London cityscape. Here, we celebrate our uniqueness. We celebrate the dreamers who make their own mark, and with good reason.

We are effortlessly cool, situated just round the corner from the famous Abbey Road Studios, and our people are the heartbeat of our hotel. Turn new experiences into lasting memories at London Marriott Hotel Maida Vale.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.