1mo ago

Guest Relations Team Leader (Executive Lounge)

Australia·Sydneylead

OtherTeam Leader

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Quick Summary

Overview

What we ask of you: A genuinely warm & welcoming demeanour Personable communication skills Energising motivation – it’s infectious - no job is too big or too small A passion for the industry,

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OtherTeam Leader

A genuinely warm & welcoming demeanour
Personable communication skills
Energising motivation – it’s infectious - no job is too big or too small
A passion for the industry, a want to be the best in service
New South Wales Responsible Service of Alcohol
Ensure uniform and personal appearance are clean and professional

POSITION SUMMARY

Respond to any questions from guests, and follow up with guests to ensure their requests have been met to their satisfaction.
Take and confirm reservations and cancellations.
Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities.
Respond to guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers.
Contact appropriate individual or department as necessary to resolve guest requests.
Collaborate with management to develop and carry-out ideas and procedures, and set goals to continuously improve department performance.
Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings
Stand, sit, or walk for an extended period of time or for an entire work shift
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.