Guest Service Agent

United States·Wood Ridgemid

Front Desk AgentHospitality & Tourism

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Quick Summary

Key Responsibilities

Work in fast-paced environment with lots of guest interaction Demonstrate a true desire to satisfy the needs of others Work a variety of shifts - day, night, and mid Keys to Success - Candidate

Technical Tools

Front Desk AgentHospitality & Tourism

Additional Information: This hotel is owned and operated by an independent franchisee, Briad Group (The). The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Hotel Front Desk Agent / Reception

Element by Westin | Wood Ridge, NJ

Our Hotel "Family Members" are truly responsible for conveying the brand at every touch point, and our Front Desk / Reception Agent brings to life the brand's core values in all aspects of the operation. At the core, our Family must be:

Discerning & Intelligent
Self-Assured & Refined
Personally Engaged & Professionally Invested
Able to view Work as a Lifestyle
Innovative
Harmonious
Modern & Fun

Summary of Position

First impressions mean everything! What you do the second a guest walks through the doors, sets the expectation for the rest of their stay. As a Front Desk Reception agent, you'll have every opportunity to "make someone's stay", by making their day.

As a Front Desk / Reception Agent, you will:

Work in fast-paced environment with lots of guest interaction
Demonstrate a true desire to satisfy the needs of others
Work a variety of shifts - day, night, and mid

Keys to Success - Candidate Requirements

Customer service experience is required, preferably in a hotel or related field
Must have schedule flexibility for both AM/PM shifts, weekends and holidays
Must have a high school diploma or equivalent
An Accounting background is preferred but not required
Attention to detail and the ability to compile facts and figures
Ability to lift, pull, and push moderate weight (minimum of 20 lbs); may occasionally require lifting luggage up to 50 pounds
Ability to communicate effectively and courteously over the telephone and in person
Requires strong command of the English language to include speaking, reading and writing
In addition to general office equipment, you will regularly operate Briad systems and software

Benefits: Advancement Opportunities - We promote from within! Medical (for Full Time Associates) 401(k) Paid Vacation Time Tuition Reimbursement Program Flexible schedules Teammate Assistance Fund Stability Competitive Wages Fun, Energetic Work Environment

About us. The Briad Group® is rapidly expanding to serve many hospitality needs. Our robust portfolio consists of Wendy's franchise locations, Marriott and Hilton brand hotels, unique Rooftop lounges atop our most innovative hotel locations, and an outdoor lifestyle shopping center.

Our mission. Create positive lifelong emotional connections with our teammates and our guests.

Our formula for success includes building strong leadership teams. The Briad Group® takes pride in training, developing and promoting what it considers the hospitality industry's most talented teammates.

Apply today to become a part of the Briad Hotels Family!!

We Are An Equal Opportunity Employer - All applicants will receive consideration without discrimination based on sex, marital status, race, color, age, creed, national origin, sexual orientation, military reserve membership, ancestry, religion, height, weight, use of a guide or support animal because of blindness, deafness or physical handicap or the presence of disabilities.

This company is an equal opportunity employer.

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