Guest Service Expert

Australia·Port Douglasmid

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Quick Summary

Requirements Summary

Experience with OPERA property management system or similar Relevant experience in a similar role Working rights in Australia Enthusiastic to escalate your career Self-motivated, driven and en

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At the heart of local communities, Sheraton brings people together—both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Guest Service Expert because together, we are better. Start your career at Sheraton, where you don't just work - you belong.

Support your Guest Services team with general operational tasks
Be an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectations
Assign rooms according to guest requests and preferences whenever possible
Handle general enquiries, creating meaningful guest experiences that are tailored to the guests requirements
Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail
Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings

Experience with OPERA property management system or similar
Relevant experience in a similar role
Working rights in Australia
Enthusiastic to escalate your career
Self-motivated, driven and energized in a fast-paced environment
Armed with smart solutions and a can-do attitude

What We Offer

~1 min read

✓Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends

✓Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month

✓Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group

✓Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program

✓Opportunity to receive Employee Referral Incentives and get paid for working with your friend

✓Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness