Guest Services Agent

Australia·Perthmid

Hospitality & TourismGuest Services Agent

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Quick Summary

Overview

Guest Services Agent The Westin is committed to empowering guests to enhance their well-being when they need it most - while travelling. As The Westin associates,

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Hospitality & TourismGuest Services Agent

The Westin is committed to empowering guests to enhance their well-being when they need it most - while travelling. As The Westin associates, we rise to make each day better for our guests, our communities and each other. Discover a place where you’re given a choice to not just get up and go to work, but to rise. Join us as a Guest Services Agent to feel empowered by career growth opportunities in a people-first environment.

Rise with us and support your Guest Services team with general operational tasks
Be an expert on the hotel and the surrounding area, reinforcing our commitment to wellness inside our walls and beyond
Assign rooms according to guest requests and preferences whenever possible
Handle general hotel enquiries, engage and inspire guests through each guest experience
Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail
Build and strengthen relationships with existing and new guests, creating intimate and distinctive experiences to enable future bookings

Experience with OPERA property management system or similar
Relevant experience in a similar role
Working rights in Australia
Enthusiastic to escalate your career
Self-motivated, driven and energized in a fast-paced environment
Armed with smart solutions and a can-do attitude

What We Offer

~1 min read

✓Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends

✓Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month

✓Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group

✓Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program

✓Opportunity to receive Employee Referral Incentives and get paid for working with your friend

✓Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.